Aftersales Specialist mfd Projects and Technical Service 1961

cellcentric; Berlin; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative joint venture in the fuel cell industry is seeking a dedicated professional to enhance customer satisfaction through effective aftersales support. In this dynamic role, you will coordinate product development inquiries, ensuring that customer needs are met while contributing to the company's mission of sustainable transportation. With a focus on collaboration and quality, you will work closely with suppliers and internal teams to deliver service-oriented products. Join a forward-thinking company where your contributions will drive meaningful change in the automotive sector and beyond.

Leistungen

Flexible Working Hours

Company Pension Plan

Health Management Programs

30 Days of Vacation

Discounted Meals

Training and Development Opportunities

Exclusive Vehicle Leasing Conditions

Qualifikationen

• 3+ years of experience in technical aftersales in the automotive industry.
• Knowledge of fuel cell systems and service-oriented product design.

Aufgaben

• Coordinate product development inquiries and represent Aftersales in committees.
• Ensure aftersales objectives are met during product development.

Kenntnisse

Technical Aftersales

Negotiation Skills

Communication Skills

Problem-Solving Skills

Fluency in English

Fluency in German

Ausbildung

State-Certified Automotive Technician

Degree in Engineering

Tools

MS Office

SAP

Codebeamer

Jobbeschreibung

Everyone's talking about sustainable energy, and we're getting it on track.

We are a company with probably the most experienced employees in our technology field in the world. As a joint venture of Daimler Truck AG and the Volvo Group AB, we are responsible for all activities along the entire value chain for fuel cell systems: from research and development to production and marketing for use in trucks and other applications outside vehicles. Our goal is to establish Cellcentric as a leading global manufacturer of fuel cells, contributing to climate-neutral and sustainable transportation.

In Cellcentric Aftersales, you will play a central role in product development and in supporting our customers. You are responsible for the smooth handling of the aftersales process, processing technical inquiries, and coordinating customer requirements to ensure maximum customer satisfaction.

Responsibilities :

• Coordinate enquiries in the product development process, represent Aftersales in product development committees, and provide timely Aftersales input for product development.
• Ensure that technical and economic aftersales objectives are considered during product development.
• Work closely with suppliers and internal teams to design service-oriented products, coordinating customer requirements.
• Identify future spare parts requirements and define the spare parts portfolio.
• Recognize the impact of technical changes on the service organization and update technical documentation accordingly.
• Verify and implement technical requirements for new components.
• Ensure quality and KPIs are met in the aftersales area.
• Create training materials for customers and partners on product use and maintenance.

Experience and Qualifications :

• State-certified automotive technician or equivalent vocational qualification, or a degree in engineering.
• At least 3 years of experience in technical aftersales within the automotive industry.
• Knowledge of fuel cell systems and experience with systems like MS Office, SAP, Codebeamer is preferred.
• Strong negotiation, communication, and problem-solving skills.
• Aligns with our values of passion, perseverance, personal responsibility, and trusting cooperation.
• Enjoys working in an international environment; fluent in English and German.

Benefits :

• Interesting, autonomous, and varied activities with development prospects in a company with a startup mentality in a future-oriented industry.
• Attractive compensation package.
• Flexible working hours, mobile work options, and up to 20 days per year working from other EU countries.
• At least 30 days of vacation annually.
• Company pension plan, private and occupational accident insurance, and capital-forming benefits.
• Flexible work models for parents and part-time employees.
• Health management programs including yoga, bike leasing, and health checkups.
• Discounted meals at our restaurant.
• Training and development opportunities.
• Exclusive leasing and purchase conditions for Mercedes-Benz vehicles.

Additional Information :

If you're passionate about fuel cells and sustainable, climate-neutral mobility, we look forward to your application. Please apply online with your CV, cover letter, and certificates. We welcome applications from persons with disabilities. Ensure your application is assigned to a job requisition so it reaches the recruiter.

Required Experience: Unclear Seniority

Key Skills

Children Activity, Accounts Assistant Credit Control, Android, Apparel Merchandising, Franchise, Construction Equipment

Employment Type : Contract

Experience : years

Vacancy : 1