Aftersales Service Specialist (f/m/x) Italy

XCMG Europe GmbH; Krefeld; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

XCMG Europe GmbH seeks a motivated professional to join their Krefeld team. This customer support position involves ensuring satisfaction by managing product issues and providing technical assistance in the construction machinery sector. The ideal candidate will be fluent in Italian and English, possess strong communication skills, and have a relevant degree. Join a company with a rich international culture, innovative solutions, and comprehensive training opportunities.

Leistungen

Competitive salary and additional social benefits

Flat hierarchies and open communication

Wide range of training and development opportunities

Qualifikationen

• Experience in technical support within the construction machinery industry.
• Fluency in Italian and English, knowledge of Chinese is a plus.
• Detail-oriented and adaptable to changing priorities.

Aufgaben

• Ensure customer satisfaction through efficient aftersales support.
• Manage product issues and coordinate timely solutions.
• Support administrative and operational tasks.

Kenntnisse

Communication

Problem Solving

Fluency in Italian

Fluency in English

Attention to Detail

Flexibility

Adaptability

Ausbildung

Bachelor’s degree or equivalent experience

Tools

CRM

MS Office

Service Management Tools

Jobbeschreibung

Your mission

• Ensure customer satisfaction through efficient aftersales support and clear communication
• Manage product issues, coordinate timely solutions, and follow up with customers
• Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
• Support general administration and operational tasks
• Use online systems to track claims and spare parts procurement progress
• Assist the aftersales manager in organising and delivering training sessions
  
  

Your profile

• Bachelor’s degree or equivalent experience in relevant field
• Fluency in Italian and English; knowledge of Chinese is a plus
• Experience in technical support roles within construction machinery industry
• Strong communication and problem-solving skills
• Proficient with CRM, MS Office, and service management tools
• Detail-oriented, flexible, and adaptable to changing priorities
  
  

Why us?

• The opportunity to develop pioneering solutions in a creative environment
• Competitive salary and additional social benefits
• Flat hierarchies, open communication and a great team atmosphere
• A wide range of training and development opportunities
• Regular company events and a harmonious and collegial working atmosphere
• International work environment with exposure to cross-cultural collaboration
  
  

About Us

Carve out your career with XCMG!

Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.

At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.

XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.