After Sales Manager (m/f/d)

TN Germany; Ochtrup; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated leader for their after-sales team. This role involves enhancing customer satisfaction through effective management and innovative strategies. You will leverage your technical expertise and customer service experience to oversee operations, ensuring seamless communication and collaboration across departments. With a focus on continuous improvement, you will play a pivotal role in shaping service quality and driving success. Join a dynamic team that values autonomy and offers a supportive work environment, complete with numerous perks and opportunities for professional growth.

Leistungen

Fair remuneration

Flat hierarchies

Free language courses

Anniversary bonuses

Christmas bonus

Team-building events

Company vehicles

Canteen with affordable lunch

Free coffee and drinks

Employee discounts

Qualifikationen

• Degree or training in a commercial or technical field.
• Several years of experience in managerial roles.

Aufgaben

• Lead after-sales teams to ensure customer satisfaction.
• Monitor performance using KPIs and reporting tools.

Kenntnisse

Customer Service

Technical Support

Problem Solving

Organizational Skills

Communication Skills

CRM Systems

English Language

German Language

Ausbildung

Degree in Business or Technical Field

Training in Logistics

Tools

Salesforce CRM

MS Office (Excel)

Jobbeschreibung

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One team, one direction.
We are a German-founded company that has risen from humble beginnings to become the European market leader for online catering & food service supplies. Our professional equipment makes everyday life easier for countless businesses in this dynamic sector. For our part, we challenge ourselves to continuously become better and embrace trends and innovations.

Together with our partners, customers and dedicated team, we achieve fresh successes year on year. As we do so, we remain grounded and focused on our goals. We strive to continuously refine our service and further expand our global presence among the wide range of businesses we supply.

To this end, we support business owners in planning professional kitchens, develop custom solutions for our state-of-the-art internal data management and design major marketing campaigns – all in-house. Want to come on board?

Your mission

• You’ll draw on your broad customer service experience, particularly in the technical and/or logistical domains, to head up our after-sales teams.
• You’ll be responsible for ensuring the highest possible level of customer satisfaction with our after-sales customer service and communication. To do this, you’ll oversee the after-sales service using our Salesforce CRM system.
• You’ll monitor the performance of internal and external partners using clearly defined KPIs and innovative reporting tools.
• You’ll identify areas for improvement and develop strategies to increase the effectiveness of after-sales management.
• You’ll play a key role in identifying, reviewing and appointing new service partners to continuously improve service quality.
• Together with your teams, you’ll identify the needs of individual customers and determine how to deliver optimal support.
• You’ll coordinate collaboration with other departments and ensure smooth communication with all relevant interfaces.
• You’ll be a constant point of contact, advice and support for your colleagues.

Your profile

• A degree or completion of a programme of education or training equipping you to work in a commercial or business-related role. Alternatively, you may have completed a programme of training equipping you to work in a technical or logistics-related role with appropriate further training
• Several years of professional experience in managerial roles
• Proven experience in (technical) customer care
• Good English skills and excellent German skills; further foreign languages advantageous
• Excellent organisational skills in dynamic, fast-paced environments and the ability to make the right decisions
• Adaptability, team spirit and strong problem-solving skills
• Experience using CRM systems and MS Office (especially Excel) and general IT-savviness

Why us?

• The opportunity to work autonomously in your chosen area
• Fair remuneration and interesting work
• Flat hierarchies and relaxed, equal working relationships
• A friendly, respectful working environment
• An ergonomic workspace with state-of-the-art technical equipment
• Internal and external training opportunities
• Free language courses
• Anniversary bonuses and ‘good health’ bonuses
• Christmas bonus
• Team-building events, summer party and Christmas party
• The use of company vehicles for travel to and from work as part of our carpool scheme
• Our own canteen with fresh, affordable lunch
• Free coffee bar, drinks and fresh fruit
• EGYM Wellpass for over 9,000 gyms and wellness studios
• Employee offers and discounts via our partnership with Corporate Benefits
• Employee disability cover
• Company pension