Advertisers Support - Hebrew speaking

Cross Border Talents; Berlin; Sur place; EUR 15 000 - 20 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Local language classes

Accommodation in shared apartment with

Résumé du poste

Cross Border Talents is seeking an Advertisers Support Representative to assist SMBs using the client’s digital advertising services. You will handle inquiries in Hebrew and English via chat, email and phone, delivering both pre-sales and post-sales support for self-serve advertising products.

The role emphasizes empathy, strong interpersonal skills, and the ability to de-escalate and learn fast in a multilingual team environment.

Qualifications

• Excellent written and spoken Hebrew (C1 level or higher).
• English proficiency sufficient for customer interactions.
• EU passport holder or local residency required.
• Empathetic and helpful attitude.
• Strong team player with good interpersonal skills.
• Ability to de-escalate situations when necessary.
• Ability to learn quickly and adapt to new processes.

Responsabilités

• Support SMBs with inquiries related to digital advertising products, tools and campaigns.
• Provide customer support in Hebrew and English via chat, email and phone.
• Deliver pre-sales and post-sales support for self-serve advertising products.
• Guide customers on products and tools to improve the experience.
• Follow up on email inquiries with outbound calls and phone support when needed.
• Identify recurring trends and resolve issues affecting multiple SMB clients.
• Deliver a professional customer experience in line with quality standards.

Connaissances

Hebrew (C1)

English proficiency

Empathetic and helpful

Team-player

Interpersonal skills

De-escalation

Fast learner

Description du poste

The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

• Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;
• Providing customer support in Hebrew and English via chat, email and phone;
• Delivering pre-sales and post-sales support for self-service advertising products;
• Providing guidance on products and tools to improve the customer experience;
• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;
• Identifying recurring trends and resolving issues affecting multiple SMB clients;
• Delivering a professional customer experience in line with quality and service standards.

Requirements

• Excellent written and spoken Hebrew (minimum C1 level);
• EU passport holder or a local residency card
• Good command of English;
• Empathetic and helpful approach;
• Strong team-player attitude;
• Strong interpersonal skills and the ability to de-escalate situations when necessary;
• Ability to handle sensitive and confidential information;
• Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)
Training: 15 working days, with a training allowance of €141.20 per completed week.
Remuneration: Total gross monthly compensation of €1,767.50, including:

• Base salary: €1,383.00 gross per month;
• Productivity bonus;
• Meal allowance: €154.00 net per month;
• Holiday allowance: €115.25 per month;
• Christmas allowance: €115.25 per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks: Private health insurance, local language classes
Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.
Annual leave: 22 days