Admissions Care Coordinator I

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an Admissions Coordinator to support Pinnacle Treatment Centers by handling inbound inquiries via phone, email, and chat. You will assess treatment needs, locate facilities and levels of care, and document assessments accurately in the system.

The role emphasizes empathy, strong interpersonal communication, teamwork, and the ability to coordinate admissions and transportation, while ensuring correct insurance eligibility and patient financial responsibilities are captured

Qualifikationen

• High school or GED required.
• 1+ year in substance abuse/mental health field.
• Call center experience.
• Experience/knowledge of the treatment industry.
• Ability to connect with patients and families seeking treatment.
• Teamwork experience.

Aufgaben

• Receive and process inbound inquiries from phone, email, and chat.
• Assess patients’ treatment needs and locate facility and level of care.
• Document patient assessments accurately in the system.
• Understand insurance eligibility and benefits.
• Determine insurance eligibility and benefits, assessing treatment options.
• Collect patients’ financial responsibilities including deductibles, copays, coinsurance and out-of-pocket.
• Coordinate admissions schedules and transportation as needed.
• Excel in teamwork with Pinnacle Treatment Centers staff to ensure positive outcomes.
• Adapt to new tasks or goals and handle barriers.
• Demonstrate excellent interpersonal communication and documentation skills.
• Motivate those seeking treatment and maintain accurate computer skills.

Ausbildung

High school or GED

Tools

Microsoft Excel

Microsoft Office

Jobbeschreibung

Responsibilities

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and set up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient outcomes.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills.

Requirements

• High school or GED required.
• Proficiency in Microsoft Excel and Office preferred.
• 1 or more year(s) of experience in substance abuse/mental health field.
• Call center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working with a team setting.

Core Competencies

Demonstrates proficiency in patient assessment and documentation, ensuring accurate and timely input of information into systems. Exhibits strong interpersonal communication skills and teamwork abilities to effectively support patients and coordinate treatment options.