Administrator Charge Points (gn) full-time/part-time (hybrid)

DKV EURO SERVICE GmbH + Co. KG; Ratingen; Hybrid; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

DKV Mobility is seeking a capable Administrator Charge Points for its Ratingen hub. The role supports e-mobility infrastructure for home and workplace charging, in a 60/40 hybrid setup with modern offices.

You interact with customers in Germany, Poland, and the Czech Republic via phone and email, resolve issues, and ensure accurate invoicing. You will use Microsoft Dynamics, SAP, and MS Office to manage data and tasks, while contributing to process improvements and reporting.

Qualifikationen

• Fluency in German and good command of Polish and/or Czech.
• Ideally a technical background, preferably in construction or electrical engineering.
• Positive, customer-oriented mindset with initiative and ownership.

Aufgaben

• Be the first contact for customer inquiries about charging infrastructure in e-mobility; interact by phone and email.
• Independently resolve customer issues with the help of internal experts.
• Process and review customer invoices accurately and efficiently.
• Work in a modern Microsoft Dynamics environment; use SAP and MS Office to track tasks.
• Identify recurring topics and report trends to stakeholders.
• Monitor processes and support regular management reporting.
• Contribute to improving operational processes and software landscape.
• Provide first-level support for orders, customer data, and invoices.
• Coordinate internally to keep customer solutions in focus.

Kenntnisse

German fluency

Polish/Czech proficiency

Customer service mindset

Structured & organized

Initiative & ownership

Tools

Microsoft Dynamics

SAP

MS Office

Jobbeschreibung

Administrator Charge Points (gn) full-time/part-time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas. As part of our team, you will take on the following responsibilities:

Our Fulfillment @home @work team is a key pillar of DKV Mobility’s strategic direction as the market leader in commercial fueling and charging solutions. We are shaping the future of mobility and enabling our customers to seamlessly transition into the world of electric mobility. We build and manage charging infrastructure for electric vehicles at home (@home) and in the workplace (@work). Together with our extensive network of partner companies, we install wallboxes across Germany and Europe and connect them with first-class software solutions.

• As the first point of contact for customer inquiries regarding charging infrastructure in the field of e-mobility, you have a direct impact on customer satisfaction for our customers in Germany, Poland, and the Czech Republic. You will be in close contact with customers via phone and email.
• You independently resolve customer issues and leverage a network of internal experts to develop timely and effective solutions.
• You process and review incoming and outgoing customer invoices accurately and efficiently.
• You work in a modern Microsoft Dynamics environment and use various tools to track and prioritize your tasks. You maintain and manage data diligently in SAP and MS Office.
• Through your close interaction with customers, you identify recurring topics and trends at an early stage and communicate them to the relevant stakeholders.
• You monitor a wide range of processes and contribute to regular management reporting activities
• With your input, you help improve operational processes and further develop our software landscape.
• You answer questions related to orders, customer data, and invoices, while also providing first-level support for technical issues.
• You drive internal coordination and organization, always keeping the best possible customer solution in focus.

What makes you stand out

• You have a positive and engaging personality combined with a strong customer-oriented mindset.
• You demonstrate initiative, take ownership, and communicate in a reliable and professional manner.
• You work in a structured and organized way and maintain a clear overview even in a fast-paced and dynamic environment.
• You are fluent in German and have a good command of Polish and/or Czech.
• Ideally, you bring a technical background, preferably within the construction industry or electrical engineering.

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified.

This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together!#teamofteams You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

We are looking forward to your application! Cristina Moraru via [e-mail].