ACS Administrative Assistant

TN Germany; Hohenfels; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is looking for an ACS Administrative Assistant to provide vital support to military service members and their families. This role involves managing administrative tasks, providing information and referrals, and ensuring community resources are accessible. The ideal candidate will demonstrate exceptional customer service skills and proficiency in MS Office, contributing to a professional and efficient work environment. Join this dynamic team to make a meaningful impact in the lives of those who serve our country.

Qualifikationen

• Minimum 1 year of experience assisting military service members.
• Proficient in English, equivalent to Level 3 language proficiency.

Aufgaben

• Provide information and referrals to ACS staff and community services.
• Maintain up-to-date knowledge of community and local resources.

Kenntnisse

Customer Service

MS Office

English Proficiency

Administrative Support

Tools

Client Tracking System (CTS)

Jobbeschreibung

Social network you want to login/join with:

Job title: ACS Administrative Assistant.

Job Type: Full Time.

Schedule: 7:30am-16:00pm, Monday through Friday.

Qualifications: Minimum 1 year of experience assisting military service members and their families with community service information and referrals.

Proficient in English, equivalent to Level 3 language proficiency.

Skilled in MS Office (Word, Excel, PowerPoint), Internet, and Outlook.

Demonstrated customer service experience, with a focus on professionalism, courtesy, and the ability to handle a variety of client needs in a busy environment.

Duties: Provide information and referrals to ACS staff and community services.

Maintain up-to-date knowledge of community and local resources.

Serve as a subject matter expert on ACS and DFMWR programs.

Handle record-keeping, filing, and administrative support.

Manage office automation tasks (copier, scanner, fax).

Support in-processing and out-processing of military members and their families.

Follow up with customers and refer them to relevant programs.

Ensure ACS information and flyers are current and displayed.

Input client data and statistics into the Client Tracking System (CTS) daily.

Manage Lending Closet (LC) items: prepare requests, issue/receive items, and organize according to SOP.