Accounting Success Manager

FloQast; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

FloQast is seeking an Accounting Success Manager to join their Customer Success team. This role involves ensuring customer satisfaction and engagement through relationship management and consultative solutions, leveraging your accounting expertise within a fast-paced tech environment. Candidates should possess a degree in relevant fields and 3-5 years of accounting experience.

Leistungen

Comprehensive health benefits

Stock options

Unlimited PTO

Flexible work arrangements

Qualifikationen

• 3-5 years accounting experience with month-end close process.
• Fluent in German and English.
• Strong ability to interact with technical and non-technical teams.

Aufgaben

• Provide outstanding customer service, product assistance, training.
• Manage relationships with diverse customer portfolio.
• Drive customer success outcomes and handle high-severity requests.

Kenntnisse

Analytical thinking

Problem-solving

Project management

Communication

Ausbildung

Degree in Business Administration, Accounting, Finance

Tools

Salesforce

Gainsight

G-Suite

Jobbeschreibung

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If you’re a current or former Accountant and love Technology, you’re in the right place! Come join our award-winning Customer Success team at FloQast, where you’ll be in the company of your former Audit and Accounting friends, without late work nights, long hours, or professional attire.

About the role:

An Accounting Success Manager at FloQast helps maintain high customer satisfaction and engagement to ensure their long-term success with our software. Your previous experience as an Accounting Professional will help you build rapport with our customers and utilize your skills to ensure their success.

If you excel at building relationships and want to be part of a fast-growing tech company, please apply. VISA sponsorship is NOT available at this time.

What You'll Do:

1. Provide outstanding customer service, product assistance, training, and consultative solutions to meet your customers’ management and operational goals.
2. Manage the overall relationship with a diverse portfolio of customers, including identifying expansion opportunities.
3. Develop trusted advisory relationships aligned with customer goals and strategies.
4. Act as a liaison between customers and internal teams to drive positive change.
5. Conduct regular business reviews to assess customer needs and product adoption.
6. Work with Account Managers to forecast renewals and mitigate churn.
7. Identify and develop upsell and expansion opportunities.
8. Manage customer training and education to promote product adoption.
9. Track key metrics and use KPIs to guide success planning.
10. Handle high-severity customer requests and escalations as needed.
11. Drive customer success outcomes, including engagement, renewal rates, revenue expansion, and advocacy.
12. Participate in other projects to meet company goals.

What You'll Bring:

1. Degree in Business Administration, Accounting, Finance, or related fields.
2. 3-5 years of industry accounting experience, involved in the month-end close process.
3. Fluent in German and English.
4. Strong ability to interact with technical and non-technical teams.
5. Proven project management skills with attention to detail.
6. Excellent presentation, verbal, and written communication skills.
7. Analytical thinking and problem-solving skills.
8. Self-starter with the ability to work in a fast-paced environment.

Nice-to-haves:

• Experience with Salesforce, Gainsight, Slack, G-Suite.
• ACA or public accounting experience.
• Familiarity with FloQast or similar software.
• Experience managing customer escalations and negotiations.
• Proven track record in customer satisfaction and retention.

About FloQast:

FloQast is a leader in accounting workflow automation, created by accountants for accountants. Our cloud-based, AI-enhanced software is trusted by over 2,500 accounting teams worldwide. We value authenticity, ambition, empowerment, collaboration, and customer obsession.

Why You Should Apply:

• Comprehensive benefits, including paid premiums for health plans.
• Competitive pay and stock options.
• Recognition as a top workplace.
• Opportunities for professional growth and community involvement.
• Work-life balance with unlimited PTO, parental leave, and mental health days.
• Flexible work arrangements, including remote and hybrid options.

FloQast is an equal-opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds.