Account Strategist

Jobtailor; Deutschland; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Program Manager to oversee multi-channel eCommerce programs. You will plan, execute, and optimize cross-functional initiatives aligned with client expectations and company goals.

The role requires strong leadership, organizational skills, and practical problem-solving in a fast-paced environment, with a focus on program planning, risk management, and stakeholder communication.

Qualifikationen

• Bachelor's degree in Business, Project Management, or related field
• At least 3 years of project or program management experience
• Bonus: experience in licensing, merch-on-demand, eCommerce, or related industries
• Strong leadership and cross-functional team guidance
• Excellent organizational, time management, and multitasking abilities
• Strong problem-solving and decision-making skills
• Exceptional communication skills, both written and verbal
• Proficiency in project management software, Google Apps for Business, Microsoft Office, and collaboration tools
• Detail-oriented mindset with commitment to high-quality results
• Ability to adapt to changing priorities in a fast-paced environment

Aufgaben

• Develop comprehensive program plans aligned to the program vision, including scope, objectives, timelines, resources, and deliverables.
• Maintain rigorous standards across all workstreams with clear meeting agendas and actionable follow-up notes.
• Influence and guide cross-functional teams, setting expectations and fostering collaboration.
• Allocate resources effectively to ensure team members have tools and support.
• Identify risks early and implement mitigation strategies and contingency plans.
• Monitor progress, track milestones, and manage changes to scope or timelines.
• Communicate project status and milestones to stakeholders.
• Implement quality control processes to meet client expectations and standards.
• Continuously evaluate and improve program management processes.
• Collaborate with account management to ensure client satisfaction and KPI achievement

Kenntnisse

Leadership

Time management

Multitasking

Communication

Problem solving

Ausbildung

Bachelor's degree in Business/PM

Tools

PM software

Google Apps

Microsoft Office

Jobbeschreibung

Responsibilities

• Program Planning: Develop comprehensive program plans for multi-channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.
• Operational Excellence: Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.
• Team Influencing: Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.
• Resource Management: Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.
• Risk Management: Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.
• Progress Tracking: Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.
• Stakeholder Communication: Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.
• Quality Assurance: Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.
• Process Improvement: Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.
• Client Engagement: Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.

Requirements

• Bachelor's degree in Business, Project Management, or a related field
• Proven experience of at least 3 years in project or program management, preferably within the licensing, merch-on-demand, eCommerce, or related industries.
• Bonus: proven experience in eCommerce operations, featuring expertise with Shopify Plus ecosystems, Amazon marketplaces, and related tech stacks.
• Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Excellent organizational, time management, and multitasking abilities.
• Strong problem-solving and decision-making skills, with a focus on finding practical solutions.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in project management software, Google Apps for Business, Microsoft Office suite, and collaboration tools.
• Detail-oriented mindset with a commitment to delivering high-quality results.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

Core Competencies

Demonstrates expertise in program planning and resource management, ensuring alignment with company goals and client expectations. Proficient in stakeholder communication and quality assurance, with a strong focus on process improvement and operational excellence.