Account Services Representative

Valvoline Instant Oil Change; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading automotive service provider in Germany seeks an Account Services Representative responsible for managing the order life cycle for numerous store locations. The ideal candidate will possess a Bachelor's degree and 2-3 years of relevant customer service or account management experience. Key responsibilities include monitoring inventory levels, resolving supply chain challenges, and collaborating with cross-functional teams to enhance service delivery. Competitive benefits and opportunities for professional growth are offered.

Leistungen

Health insurance plans

401(k)

Paid vacation and holidays

Tuition reimbursement

Qualifikationen

• 2-3 years Customer Service or Account Management Experience.
• Ability to manage multiple projects.
• Experience in analyzing and manipulating data.

Aufgaben

• Manage order life cycle from entry to invoicing.
• Collaborate with supply chain resources to resolve challenges.
• Monitor inventory levels to prevent out of stocks.

Kenntnisse

Analytical Skills

Problem-solving

Customer centric

Concise communicator

Ausbildung

Bachelor's degree

Tools

ERP Experience

SAP

Power BI

Jobbeschreibung

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

The Account Services Representative is primarily responsible for managing the order life cycle for approximately 500 assigned store locations, equating to over 9 million lubricant gallons, and over 175 million dollars in yearly revenue. This role will manage the order life cycle process by monitoring each step, will resolve any delays, will mitigate potential delays through root cause analysis, and will communicate deviations to the process to stakeholders. This role will partner with the store operations team to resolve any supply issues. The ASR will be responsible for understanding the distribution network for assigned locations and work to improve service and collaborate with suppliers by reviewing and summarizing line item fill rates (LIFR) and days to invoice reporting. This role will monitor inventory levels to proactively address potential out of stocks (OSS). The ASR will partner with resources throughout the supply chain to provide exceptional service to the assigned stores.

How You'll Make a Difference

• Manage the order life cycle process from order entry through final invoicing by addressing any delays or inaccuracies
• Collaborate with internal and external supply chain resources to address and resolve service challenges by implementing process improvements
• Proactively monitor inventory levels to address potential out of stocks
• LIFR, days to invoice, and other ad hoc reporting for monitoring and improving distributors within network
• Efficiently and effectively address any escalated supply chain inquiries
• Establish long‑term relationships with franchisees through proactive communication and personalized service
• Monitor accounts and proactively identify opportunities to provide additional support
• Assist in the store product change process by ensuring communication with all supply chain resources
• Interact with both the Valvoline Global Product and Retail Services teams – Supply Chain, Customer Service, Demand Planning and Store Operations

What You'll Need to Succeed

• Bachelor's degree
• 2-3 years Customer Service or Account Management Experience
• ERP Experience, SAP experience a plus
• Analytical Skills
• Power BI experienceis a plus
• Problem‑solver
• Customer centric
• Simultaneously manage multiple projects and deliverables
• Ability to manipulate data to uncover actionable insights
• Sense of urgency to solve problems efficiently and effectively
• Ability to work cross‑functionally with teams
• Understand opportunity cost of supply chain related decisions
• Self‑directed
• Concise communicator

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long‑term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.