Account Relationship Executive

Entain; Berlin; Hybrid; EUR 38.000 - 46.000; Vollzeit

Zusammenfassung

A leading company seeks a German-speaking Account Relationship Executive in Berlin to manage high-value client relationships. You'll provide exceptional service through various communication channels and collaborate closely with the team to ensure customer satisfaction. The role requires fluency in German and English, along with a strong background in customer service and gaming industry knowledge. Competitive salary and hybrid work model offered.

Leistungen

Starting salary from €38,000

Hybrid work model (2 days in the office)

Monthly food vouchers (€136)

Life assurance (2x annual salary)

Holiday purchase options

Wellbeing app subscription

Additional days off during holidays

Share save scheme

Team events and activities

Qualifikationen

• Fluent in German and English.
• Extensive experience in Customer Service and VIP Support.
• Proven track record in safer gambling relationship management.
• Strong knowledge of licensed online gaming.

Aufgaben

• Assist Account Managers with inbound contacts and manage live chats.
• Handle customer issues and collaborate with the account management team.
• Conduct AML interactions with account customers.

Kenntnisse

Customer Relationship Management

AML

Customer Service

Gaming Industry Knowledge

Jobbeschreibung

We are looking for a German-speaking Account Relationship Executive to join our team in Berlin. In this role, you will report to the Head of ARM and assist the Account Relationship Managers with inbound contacts. You will be responsible for building personal relationships with high-value and high-potential clients.

The goal is for you to become the main contact between the company and the customer, providing excellent service to Account Managed accounts.

Through telephone, live chats, and email communication, customers should feel comfortable discussing issues such as responsible gaming, bonuses, revenue, and source of funds.

What you will do

• Assist the Account Managers with inbound contacts
• Manage up to 3 live chats and support phone calls and emails as needed
• Conduct AML interactions with account customers where possible
• Identify potential new account customers through daily contacts
• Handle and resolve customer issues and disputes, ensuring customers feel valued
• Collaborate with the account management team to influence player activity and maximize retention
• Ensure clear communication within the team to deliver excellent service and provide feedback to product and marketing teams

The role involves working shifts (8am-6pm / 11am-8pm CET) and at least one weekend per month.

Qualifications

• Fluent in German and English
• Extensive experience in Customer Service and VIP Support
• Proven track record in safer gambling relationship management
• Strong knowledge of licensed online gaming in sports and casino

Personal Skills

• Outstanding relationship management skills
• Ability to work independently and escalate issues appropriately

Additional Information

At Entain, we offer competitive salaries and benefits, including:

• Starting salary from €38,000
• Hybrid work model (2 days in the office)
• Monthly food vouchers (€136)
• Life assurance (2x annual salary)
• Holiday purchase options
• Wellbeing app subscription
• Additional days off during holidays
• Share save scheme
• Team events and activities

We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and respected. We comply with all relevant employment laws and regulations.

Remote Work: Employment Type: Full-time

Key Skills

Customer Relationship Management, AML, Customer Service, Gaming Industry Knowledge

Experience: Relevant years

Vacancy: 1