Account Partner West, Uber Eats Germany

Uber; Köln; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Uber is seeking an Account Manager for its SMB restaurant partners in Köln to own growth and success on the Uber Eats platform. You will serve as the primary advisor to unlock potential, build long-term partnerships, and drive value for local merchants.

You will manage portfolios with a data-driven mindset, track KPIs, resolve issues, and push adoption of new features and marketing products. Collaboration with operations, marketing, and product teams will be essential to scale regional

Qualifikationen

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Aufgaben

• Build and grow long-term partnerships with SMB restaurant partners.
• Manage partner portfolios using data-driven insights to track KPIs and identify opportunities for optimization.
• Resolve merchant issues, unblock growth, and ensure high levels of partner satisfaction.
• Influence adoption of new features, marketing products, and services based on market needs.
• Collaborate across operations, marketing, and product teams to shape regional strategies that scale.

Kenntnisse

Account management

Negotiation

Data-driven insights

Partner relationships

English proficiency

German language

Ausbildung

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Jobbeschreibung

About The Role And Team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world.

What You'll Do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• E xperience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.