Account Manager - Tech Focus (m/f/d)

Reonic; Augsburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading renewable energy company in Germany is seeking a Customer Success Manager to ensure clients receive maximum value from their B2B SaaS solutions. The role requires strong customer engagement abilities in German and a technical background. Join us to drive innovation in renewable technologies while enjoying competitive pay and benefits like gym membership and team events.

Leistungen

Gym membership

Coffee

Regular team events

MacBook

Qualifikationen

• C2-level proficiency in German is required.
• Experience in B2B customer service or success.
• Previous experience in the start-up ecosystem is a plus.

Aufgaben

• Serve as the main contact for B2B customers in Germany.
• Improve customer experience and streamline processes.
• Identify upselling opportunities and potential partnerships.

Kenntnisse

B2B customer service

Customer engagement

Communication in German

Technical background in engineering

Ausbildung

Degree in economics, engineering, or related field

Jobbeschreibung

Are you passionate about customers AND renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role C2-level proficiency in German is required.

How You'll Make An Impact At Reonic

As a Customer Success Manager for the german market, you’ll shape the future of Reonic by ensuring our clients achieve maximum value from our solutions. Working closely with our development team, you’ll drive customer satisfaction, retention, and innovation in renewable technology.

What You Will Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities in the german market
• Leverage customer feedback to enhance our software, in close collaboration with our development team
• Continuously improve customer experience and streamline processes
• Identify and capitalize on upselling opportunities and seek out potential partnerships, staying ahead of industry developments
• Strategically plan and implement projects that drive Reonic's growth and innovation
  
  

What Makes You a Great Fit

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers
• ️ Technical background e.g. (industrial-) engineering
• Previous experience in the start-up ecosystem and a degree in economics, engineering, or a related field (are a plus)
• Motivated to drive change in renewables and make a positive impact
• Excellent communication and presentation abilities in German
  
  

Why Join Us?

• Be part of a fast-growing company that’s making a tangible impact in the renewable energy sector
• A pivotal role in a fast-growing VC-backed startup building a product already loved by 1000+ paying B2B customers
• Freedom to innovate and make quick changes (a nothing-is-impossible spirit of a small but effective team)
• ️️ Perks include gym membership, coffee, regular team events, MacBook & more
• Receive competitive pay
  
  

Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,400+ business customers, we’re growing fast—and we need YOU to help us build a team that drives this mission forward.

Ready to shape the future of renewable energy? Apply now!