Account Manager - Small & Medium Accounts (m/w/d)

JR Germany; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology solutions company is seeking a dedicated account manager in Berlin to drive customer engagement and revenue growth. You will manage a diverse customer portfolio and play a key role in renewal and expansion strategies. The position offers competitive compensation, opportunities for growth, and a collaborative work environment with flexible remote work options.

Leistungen

30 vacation days

Mental health day

Annual training budget of €2,000

Urban Sports Club membership

JobRad or subsidy for Deutschland-Ticket

Workation for up to 12 weeks

Qualifikationen

• Experience in B2B New Business or Existing Customer Sales.
• Strong communication and organizational skills.
• Fluency in German and English; additional languages are a plus.

Aufgaben

• Manage a diverse portfolio of existing customers.
• Actively renew customer contracts and develop upselling strategies.
• Identify and seize opportunities for customer expansion.

Kenntnisse

Strong communication skills

Organizational skills

B2B New Business or Existing Customer Sales experience

Ability to handle high-velocity sales

Fluency in German and English

Jobbeschreibung

Unlock value from existing product scope – you and your team play a key role in achieving this goal. You work closely with our account managers and customer success managers to expand our existing business and build long-term customer relationships. Together, we ensure ongoing customer support and development.

Your mission:

From contract renewals to identifying cross- and upsell opportunities, you are essential for expanding our customer base and increasing revenue. Our M&A strategies offer enormous potential for expansion and higher sales.

• Account Management: You are responsible for a diverse portfolio of existing customers – from low-touch to high-touch. You ensure your pipeline is always up-to-date, handle customer inquiries and tickets, and organize workflows and appointments seamlessly. By screening your customers, you recognize their individual needs and can proactively assist.
• Renewal Management: You actively renew customer contracts by creating offers, negotiating prices, and documenting all relevant insights in Salesforce and Planhat. Additionally, you find creative solutions to support our customers and meet their needs long-term.
• Expansion Management: You identify cross- and upselling opportunities, conduct demos, raise awareness of certain products, and excite our customers about the added value of our offerings.
• Experience: You have experience in B2B New Business or Existing Customer Sales, ideally for complex products.
• High-Velocity Sales: You are familiar with managing a large number of customer contacts and efficiently handling many calls per day.
• Fleet Management or Automotive Industry experience is a big plus for quickly understanding customer needs and challenges.
• Strong communication skills: You can translate complex products and concepts into simple, understandable language.
• You possess excellent organizational skills, keep your pipeline current, prioritize effectively, and work structured to achieve your goals.
• You want to continuously develop yourself and approach feedback and change proactively with a #growthmindset.
• You speak fluent German and English; additional languages are a plus!
• Autonomy: We want to leverage your expertise and knowledge, giving you the space to do your best work.
• Sustainable growth: We are profitable, generating over €45 million ARR, and continue to grow! We achieve this sustainably, supported by one of the leading private equity firms focused on technology and software.
• Commission: Fair and achievable targets.
• Culture: You will be part of a highly collaborative and high-performing team that regularly gathers for company events and team on-sites in Berlin.
• Health & Well-being: 30 vacation days, one day for mental health, and access to the Nilo.health platform.
• Investment in your personal growth: Clear career paths and an annual training budget of €2,000, etc.
• Benefits: Urban Sports Club membership, Hrmony subscription, JobRad or subsidy for the Deutschland-Ticket.
• Home office? No problem! We have a nice office in the heart of Berlin, and ideally you live in Berlin, but you can also work 100% remote from anywhere in Germany.
• Workation: Up to 12 weeks of remote work from any country or continent of your choice!