Account Manager, Service

Alkegen; Fulda; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in specialty materials is seeking an Account Manager, Service to manage customer orders and ensure positive experiences. The successful candidate will handle inquiries, maintain relationships, and communicate effectively with various stakeholders, requiring strong customer service skills and trade knowledge. Join a dynamic team dedicated to innovation and environmental solutions.

Qualifikationen

• 2-5 years of customer service experience in an office setting required.
• Knowledge of export order processing and US trade compliance preferred.
• Flexibility to rotate for holiday coverage.

Aufgaben

• Receive and process customer orders and inquiries.
• Ensure correct order entry and communicate realistic delivery dates.
• Track order activity and alert stakeholders of potential delivery issues.

Kenntnisse

Communication

Attention to detail

Multitasking

Customer service

Ausbildung

High School Diploma

Associate’s or Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

SAP

Jobbeschreibung

Job Requirements

Why work for us?

Alkegen brings together two of the world’s leading specialty materials companies to create a new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. With global reach and breakthrough inventions, we deliver products that enable the world to breathe easier, live greener, and go further than ever before.

With over 60 manufacturing facilities and a global workforce of over 9,000 industry experts, Alkegen is positioned to help customers impact the environment positively. We offer diverse career opportunities worldwide, from production operators to engineers, technicians, specialists, sales, and leadership roles. Join us and grow your career!

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses, and manufacturing groups. Responsibilities include managing customer and distributor orders, resolving issues, and ensuring a positive buyer experience. The role requires tact, attention to detail, quick decision-making, and multitasking skills.

Responsibilities

• Receive and process customer orders and inquiries.
• Maintain ongoing relationships with assigned customers and partners.
• Ensure correct order entry and communicate realistic delivery dates.
• Provide pricing, product availability, and scheduling information within guidelines.
• Serve as the communication link between customers and the commercial team.
• Track order activity and alert stakeholders of potential delivery issues. Work with Logistics to expedite orders.
• Use product knowledge and customer data to facilitate communication.
• Maintain high customer service levels, reflected by low complaints.
• Collaborate with Production Control, Purchasing, and Shipping to meet customer needs.
• Have basic knowledge of export order processing, including ocean and air shipment regulations, NAFTA, and other trade agreements.

Qualifications and Experience

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 2-5 years of customer service experience in an office setting required.
• Manufacturing experience preferred.
• Knowledge of US trade compliance, including import/export regulations, ITAR, NAFTA, and free trade agreements.
• Excellent communication skills and attention to detail.
• Ability to handle multiple priorities and adapt to change.
• Willingness to take on additional tasks and work collaboratively.
• Proficiency in Microsoft Word and Excel; SAP knowledge preferred.
• Flexibility to rotate with other Service Representatives for holiday coverage.

If you are interested in joining Alkegen’s world-class sales team, we would love to hear from you.

At Alkegen, we strive daily to help people breathe easier, live greener, and go further. We believe diversity and inclusion are central to our mission and growth. Our culture embraces differences and perspectives to solve complex global challenges.

Employment decisions are made without regard to sex, race, ethnicity, religion, gender identity, age, disability, or other protected statuses.