Account Manager (rtb.com)

RTB House; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

B2B or Contract of Mandate

Flexible location

International client exposure

Award-winning org

Zusammenfassung

RTB House is hiring a Customer Success/Account Management professional to strategically manage a 100+ client portfolio within a fast-growing SaaS environment. You will use data-driven insights to drive retention, expansions, and strategic account growth while coordinating with cross-functional teams.

Fluency in English and Polish is required for daily collaboration with international clients; experience with CRM tools and AI-enabled workflows is a plus.

Qualifikationen

• 3+ years in Customer Success, Account Management, or Portfolio Management in SaaS/tech startup.
• Experience managing 100+ client accounts and onboarding, retention, and expansion.
• Strong analytical mindset with metrics on churn, retention, upsell.
• Proficient with CRM tools and automation; willingness to use AI tools.
• Fluency in English and Polish (minimum B2/C1) for daily collaboration.

Aufgaben

• Strategically manage and scale a portfolio of 100+ clients.
• Own health of client portfolio; detect churn-risk signals and drive retention.
• Propose budget and optimization strategy changes based on performance.
• Deliver high-touch support for top-tier clients and develop automated communications.
• Gather product feedback and identify case study opportunities with marketing and product.

Kenntnisse

Customer Success

Account Management

Portfolio Management

Data-driven

English & Polish

Tools

CRM tools

Automation workflows

AI tools

Jobbeschreibung

Location: [Poland]

We Are:

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

You Will:

• Strategically manage and scale a portfolio of 200-300+ clients through data-driven segmentation, prioritization, and proactive engagement.
• Own the health of your client portfolio, acting on early churn-risk signals (e.g., declining spend, disengagement) to ensure high retention and reactivate paused accounts.
• Drive commercial growth by proactively proposing budget and optimization strategy changes based on campaign performance
• Deliver high-touch support for top-tier clients, including regular strategic meetings, while developing scaled, automated communication for the broader customer base.
• Act as the voice of the customer by gathering product feedback and identifying opportunities for case studies to share with marketing and product teams.
• Provide essential day-to-day client support, resolving inquiries directly and escalating complex technical or integration issues to the appropriate internal teams.

Desired Experience:

• 3+** years of experience** inCustomer Success, Account Management, or Portfolio Managementwithin aSaaS, tech company, or fast-growing startupenvironment.
• Proven experience inmanaging a large portfolio of clients(ideally 100+ accounts) and handling onboarding, retention, and expansion.
• Strong analytical and data-driven mindsetwith a focus on metrics like churn, retention, and upsell.
• Practical knowledge ofCRM tools, automation workflows, and a proactive approach to using AI toolsto optimize daily work.
• Fluency in English & Polish (minimum B2/C1) is required for daily collaboration with international clients.

We Offer:

• We offer either a B2B contract or Contract of Mandate
• Flexible cooperation in terms of location
• Collaboration with an award-winning organization that shapes the future of online marketing globally and is, on top, one of the fastest-growing tech companies in Europe, Deloitte - Fast 50 CE and Financial Times 1000: Europe’s Fastest-Growing Companies;
• Providing services in a truly international environment with the best people in one of the fastest-growing segments of online advertising with a proven history of customer satisfaction with our AI-powered retargeting technology (check out our client success stories at https://www.rtbhouse.com/case-studies