Account Manager (OMP Software - Consumer Goods Industry)

OMP Belgium; Mannheim; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as an Account Manager, where you will play a pivotal role in building and nurturing long-term partnerships with customers. This dynamic position involves understanding customer needs, developing account strategies, and maximizing engagement and retention through effective communication and relationship management. You will be the trusted point of contact, guiding customers towards optimal use of solutions while collaborating with internal teams to ensure satisfaction. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifikationen

• Proven experience in managing customer relationships and account strategies.
• Strong communication and negotiation skills are essential.

Aufgaben

• Develop and manage outstanding customer partnerships throughout the customer life cycle.
• Communicate customer needs to internal teams and guide them post-delivery.

Kenntnisse

Customer Relationship Management

Stakeholder Management

Account Strategy Development

Negotiation Skills

Communication Skills

Ausbildung

Bachelor's Degree in Business Administration or related field

Jobbeschreibung

As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.

You are responsible for:

• Developing outstanding customer partnerships focused on the entire customer life cycle.
• Building and managing long-lasting relationships with multiple levels of stakeholders.
• Understanding our customers’ industry and business situation, concerns, and needs.
• Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
• Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
• Mapping stakeholders using organization chartsof customer leadership and teams.
• Aligning with the project team during all project phases through optimized governance.
• Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
• Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
• Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
• Negotiating new areas of business within existing accounts.
• Developing and managing a short-term and strategic account action plan thatengages with appropriate initiatives at the customer’s side.
• Balancing and dynamically prioritizing multiple customer engagements.
• Shaping and managing customer expectations through changing relationship stages.