Account Manager (m/w/d)

Wolt; Wiesbaden; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative tech company is seeking an experienced Account Manager to join their dynamic team. This role involves managing relationships with restaurant partners, providing analytical support, and ensuring seamless communication. You'll thrive in a fast-paced environment, where your contributions directly impact growth and success. With a commitment to excellence, you'll enjoy a flexible work culture, a supportive team, and numerous opportunities for professional development. If you're passionate about driving results and building strong partnerships, this is the perfect opportunity for you.

Leistungen

Attractive salary package

Discount on Wolt orders

Modern work equipment

Urban Sports Club membership subsidy

Flexible working hours

30 days of paid vacation

Weekly all-hands meetings

Regular team events

Cool office in Cologne

Various soft drinks, coffee, and fruits

Qualifikationen

• 2+ years experience in Account Management, Sales, or Customer Support.
• Strong communication skills with an ability to build relationships.
• Knowledge of analytical dashboards and data-driven decision-making.

Aufgaben

• Manage a portfolio of restaurant partners and ensure their success.
• Analyze portfolio performance and conduct quality checks.
• Promote new services and marketing campaigns to partners.

Kenntnisse

Account Management

Sales

Customer Support

Analytical Skills

Communication Skills

Time Management

Problem-Solving

Interpersonal Skills

Fluent in German

Good English Skills

Tools

Microsoft Excel

Google Sheets

CRM Systems

Looker

Power BI

Google Workspace

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

You’re Excited About This Opportunity Because You Will…

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding, which includes:
• Strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone.
• Provide analytical after-sales support to improve our merchants' performance.
• Build strong client relationships, through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.
  

What We Offer

• Cool office in Cologne
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation
  
  

Our humble expectations

• Fluent in German and good English skills.
• +2 years experience in Account Management, Sales, Customer Support or Marketing positions
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• High sense of ownership and proactivity
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge
  
  

It’s even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing
• Experience with Google Workspace
  
  

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.