Account Manager (m/w/d)

Wolt; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading tech company in Hamburg seeks an experienced Account Manager to develop and manage restaurant partnerships post-onboarding. The ideal candidate will possess strong analytical skills, fluency in German, and the ability to enhance partner experiences through effective communication. Responsibilities include performing portfolio analyses and executing promotional campaigns in collaboration with marketing. A dynamic team awaits with flexible working hours and an attractive salary package.

Leistungen

Attractive salary package

Discount on Wolt orders

Urban Sports Club membership subsidy

Flexible working hours

30 days of paid vacation

Weekly all-hands meetings

Qualifikationen

• Experience in Account Management, Sales, Customer Support, or Marketing roles.
• Ability to deliver an excellent partner experience.
• Strong interpersonal skills with an ability to build relationships.

Aufgaben

• Manage a portfolio of restaurant partners post-onboarding.
• Conduct performance analysis and quality checks of portfolio.
• Act as a key communicator between operations and restaurant partners.

Kenntnisse

Fluency in German

Excellent communication skills

Analytical thinking

Problem-solving attitude

Time-management skills

Tools

Microsoft Excel

Google Sheets

Looker

Power BI

Jobbeschreibung

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Are you an experienced and strategic account manager with a true service first and analytical mindset? Does a varied and challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, look after them, and ensure their experience is seamless and they are set up for success!

You’re excited about this opportunity because you will

• Take care of your own restaurant portfolio. Be responsible for the overall restaurant relationship post-onboarding, which includes:
• Strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone.
• Provide analytical after-sales support to improve our merchants' performance.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.

• Act as a key communicator between our operations and restaurant partners.
• Work closely with the marketing team to plan and execute campaigns with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor competitors and report back.

What we offer

• Cool office in Hamburg
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Our humble expectations

• Fluency in German and good English skills
• Experience in Account Management, Sales, Customer Support, or Marketing roles
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong verbal and written communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt tone to the audience
• High sense of ownership and proactivity
• Knowledge or previous exposure to analytical dashboards (e.g., Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

It’s even a plus if you have

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality, or related industries
• Experience working with a CRM system
• Experience with content creation, editing, or marketing