Account Manager (m/f/d)

Relx Plc; Frankfurt; Hybrid; EUR 44,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Learning resources

Global benefits

Job summary

LexisNexis Risk Solutions in Frankfurt is seeking an Account Manager to drive customer success, retention, and revenue across a dedicated portfolio. You will maintain relationships, lead renewals, and proactively identify opportunities to expand product usage and licences while coordinating with internal teams for a seamless experience.

The role requires fluency in English and German, strong CRM experience, and the ability to manage multiple priorities in a hybrid work model (2 days in the

Qualifications

• Experience with managing a portfolio of customers and meeting renewal/revenue targets.
• Strong communication and relationship-building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organized and able to manage multiple priorities.
• Strong analytical and problem-solving skills to identify trends and opportunities.
• Able to collaborate with cross-functional teams to deliver customer success.
• Fluency in English and German is mandatory.
• Experience with structured sales methodologies (e.g., MEDDPICC, SPIN).

Responsibilities

• Manage a portfolio of existing customers, acting as main point of contact.
• Build long-term relationships to ensure high satisfaction and retention.
• Own the full renewal cycle, ensuring timely and accurate renewals.
• Identify and qualify upsell/cross-sell opportunities to drive revenue.
• Monitor account health, identify risks and take proactive action.
• Deliver onboarding and tailored product training to users.
• Coordinate with internal teams for a seamless customer experience.
• Maintain CRM records, forecasts, and opportunity updates.
• Provide regular updates to leadership on performance and activity.

Skills

CRM systems experience

Communication skills

Relationship-building

Analytical/problem solving

Tools

Salesforce

Job description

.Account Manager (m/f/d) page is loaded## Account Manager (m/f/d)locations: Germany - Frankfurt (Baseler Platz)time type: Full timeposted on: Posted Todayjob requisition id: R118474**About the business:**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, .**About our Team:****About the role:**As an Account Manager at LexisNexis Risk Solutions, you will drive customer success, retention, and revenue growth across your assigned portfolio. You will manage existing customers throughout their lifecycle, secure timely renewals, and proactively identify opportunities to expand product usage, add licences, and introduce complementary solutions.You'll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you'll help customers maximise the value of our solutions while protecting and growing recurring revenue.Working closely with internal teams, you'll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you're proactive, detail-oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact.**Responsibilities:*** Manage a portfolio of existing customers, acting as their main point of contact* Build strong, long-term relationships to ensure high satisfaction and retention* Own the full renewal cycle, ensuring timely and accurate contract renewals* Own the full renewal cycle, Identify and qualify upsell and cross-sell opportunities to drive incremental revenue* Monitor account health, spot risks early, and take proactive action* Deliver onboarding and tailored product training to new and existing users* Coordinate with internal teams to resolve issues and support a seamless customer experience* Maintain accurate CRM records, forecasts, and opportunity updates* Provide regular updates to leadership on performance and account activity**Requirements:*** Proven ability to manage a portfolio of customers and meet renewal and revenue targets* Strong communication and relationship-building skills, including confident phone engagement* Proactive, empathetic, and able to resolve customer issues effectively* Highly organised and detail-oriented, with the ability to manage multiple priorities* Strong analytical and problem-solving skills to identify trends and opportunities* Adaptable and able to collaborate effectively with cross-functional teams* Results-driven, with a focus on customer satisfaction and commercial growth* **Fluency in both English and German is mandatory*** Experience using CRM systems (Salesforce preferred)* Background in account management or client-facing roles with senior stakeholders* Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)#### **Work in a way that works for you**We promote flexibility and a healthy work-life balance. This role is for our office in **Frankfurt** with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.## **Working for you**We know that your wellbeing and career growth are key to long-term success.**We offer:*** Competitive salary and incentive structure* Clear career development pathways across sales and account management* Access to learning and development resources* Global benefits and wellbeing initiativesPrimary Location Base Pay Range: Germany - Frankfurt (Baseler Platz) €44,100 - €73,300. Total Target Cash Range: €67,700 - €112,900.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.