Account Manager (German speaking, Berlin, m/f/x)

Lightspeed; Berlin; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Account Manager to enhance relationships with valued hospitality clients. This role focuses on driving customer success through consultative sales and strategic account management. You will collaborate with a talented team to ensure clients achieve their goals, fostering long-term partnerships that promote sustained growth. With a flexible work environment and a commitment to employee wellness, this opportunity offers the chance to make a significant impact while advancing your career in a supportive setting. If you are passionate about customer success and thrive in a fast-paced atmosphere, this role is for you!

Leistungen

Lightspeed share scheme

Health & Wellness Credit

Mental Health Support

Flexible work location

LinkedIn Learning access

Time off to volunteer

Transit benefit

Regular office meals and snacks

Qualifikationen

• Experience in sales and customer success, preferably in a SaaS environment.
• Strong communication and task management skills.

Aufgaben

• Nurture relationships with existing customers and ensure their success.
• Meet and exceed sales quotas while planning quarterly reviews.

Kenntnisse

Sales driven

Solution-based consultative sales

Customer success in SaaS

Professional communication

Task and time management

Ausbildung

Bachelor’s degree in a relevant field

Tools

Salesforce

Churn Zero

Jobbeschreibung

Account Manager (German speaking, Berlin, m/f/x)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our Hospitality team in Berlin. You will drive expansion of your book of business consisting of Lightspeed’s highest valued hospitality customers.

As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our hospitality customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.

Please note this role is based in Berlin, Germany. With a portfolio of German Customers, German Language skills are a must.

What you’ll be doing:

1. This role entails nurturing excellent relationships with our existing customers and ensuring their ongoing success.
2. Hit those targets! Your responsibilities include meeting and exceeding the sales quotas.
3. Plan and deliver Quarterly Business Reviews and Success Plans.
4. Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth.
5. Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation.
6. Work cross functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events.
7. Own and drive the strategy for each customer in your book of business.
8. Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps.

What you need to bring:

1. We're looking for a Sales driven candidate who has experience with the following:
2. Understanding of solution-based consultative sales and customer success in a SaaS environment.
3. Professional poise and confidence while communicating with customers.
4. Great task and time management skills; You know how to handle a funnel and proactively approach your customers.

Even better if you have, but not necessary:

1. Bachelor’s degree in a relevant field.
2. Ability to use Salesforce, Churn Zero.
3. Industry expertise in retail/hospitality.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

1. Come live the Lightspeed experience...
2. Ability to do your job in a truly flexible environment.
3. Unlock your potential with our growth program, paving the way for promotions and career advancement.
4. Genuine career opportunities in a company that’s creating new jobs every day.
5. Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

1. Lightspeed share scheme (we are all owners).
2. Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
3. Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
4. People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
5. LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
6. Time off to volunteer and give back to your community.
7. Transit benefit when you travel by public transport.
8. Regular breakfast or lunches, drinks & snacks in our Berlin office.

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Accepted file types: pdf, doc, docx, txt, rtf

Link to your LinkedIn Profile

Link to your Website

How did you initially hear about this job? * Select...

If you chose Lightspeed Employee, Lightspeed Event, or Other, please specify here:

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye! *