Account Manager, DACH B2B SaaS — Technical Onboarding

Jobtailor; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is looking for a hands-on onboarding specialist to drive the technical introduction of clinics to our platform. You will coordinate Product, Tech, Content and Marketing teams to ensure go-live and smooth setup.

You will train customers, translate technical concepts for clinical teams, and own the onboarding process end-to-end, delivering excellent digital solutions in healthcare.

Qualifikationen

• Experience with software onboarding, SaaS, APIs, or data structures.
• Project management experience in implementation projects or complex processes.
• Ability to explain technical content to IT and clinical teams.
• Customer-oriented with enthusiasm for implementing digital healthcare solutions.
• Structured, autonomous work style with ownership mindset.
• Fluent German (C1+) and good English for internal communication.

Aufgaben

• Ensure new clinics start using our platform successfully.
• Coordinate internal teams (Product, Tech, Content, Marketing) for smooth setup.
• Lead the technical onboarding from intake to go-live.
• Translate technical requirements and data flows into clear language for customers.
• Conduct trainings, workshops, and process analyses; anticipate requests.
• Build and maintain networks around key accounts.
• Guide customers step-by-step to go-live with the platform.

Kenntnisse

Technical onboarding

Project management

Clear technical explanations

Customer orientation

Structured working

German C1+ and English

Tools

CRM tools

Salesforce

Jobbeschreibung

Responsibilities

• You ensure new clinics successfully start using our platform.
• You understand technical requirements, coordinate internal teams and guide customers step-by-step to go-live.
• Lead the technical onboarding of new clinics — from initial intake to go-live.
• Understand technical requirements, interfaces, processes and data flows in practical terms, and translate them into clear language for customers.
• Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure smooth setup of our software.
• Conduct customer trainings, workshops and process analyses, and stay one step ahead of customer requests.
• Build and maintain your network around your key accounts.

Requirements

• Strong technical understanding—ideally experience with software onboardings, SaaS, APIs, integrations or data structures.
• Some project management experience, e.g., in implementation projects or complex customer processes.
• Ability to explain technical content clearly—both to IT departments and clinical/medical teams.
• Customer orientation, empathy and enthusiasm for successfully implementing digital solutions in healthcare.
• Structured way of working, high degree of autonomy, and an ownership mindset.
• Strong communication skills in German (C1+) and good English skills for internal communication.
• Nice to have: experience in healthcare, hospital processes, CRM tools (e.g., Salesforce), data analysis or process documentation.

Core Competencies

Demonstrates strong technical understanding of software onboarding, SaaS, APIs, and data structures, with the ability to communicate complex concepts clearly to both technical and clinical teams. Exhibits customer orientation and project management skills to ensure successful implementation of digital solutions in healthcare.

Tools & Technologies

• CRM Tools
• Salesforce