Account Manager DACH

AMBOSS GmbH // MIAMED GmbH; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join AMBOSS as an Account Manager to empower healthcare professionals in Germany, Austria, and Switzerland. This key role involves building long-term partnerships, developing solutions, and driving client satisfaction with our innovative clinical decision support tools. We're looking for a strategic thinker with a robust background in B2B sales and a passion for healthcare.

Qualifikationen

• 4+ years in B2B sales, account management, or business development.
• Experience in healthcare, medtech, or SaaS is a strong plus.
• Fluency in German and proficiency in English.

Aufgaben

• Manage and grow a portfolio of hospital and clinic clients across the DACH region.
• Collaborate to ensure client satisfaction and lead upsell opportunities.
• Travel across the DACH region to engage with key customers.

Kenntnisse

Communication

Analytical Mindset

Customer Success

Tools

CRM Tools

Google Workspace

Jobbeschreibung

Hi, we’re AMBOSS! We’re on a mission to empower healthcare professionals worldwide to provide the best possible care - and we’re looking for a driven and collaborative Account Manager to help us expand our impact across the clinic market in Germany, Austria, and Switzerland.

This is a rare opportunity to shape the future of healthcare in the DACH region by helping clinics adopt a digital clinical decision support tool that drives both quality of care and operational efficiency. At AMBOSS, we enable doctors and nurses to access the right information in seconds, so they can make the best possible decisions for their patients, when it matters most.

About AMBOSS:

AMBOSS is an innovative learning and clinical decision support platform built by doctors, for doctors. Today, we serve medical students, educators, and healthcare professionals in over 180 countries. Headquartered in Berlin, with offices in Cologne, New York, and Cagliari, and colleagues across the globe, we’re committed to transforming medical education and clinical decision making worldwide.

Why can this position be exciting for you?

As the primary point of contact for our customers, you’ll build long-term partnerships, develop tailored solutions, and ensure contract renewals and the ongoing growth of our customer relationships. You’ll work closely with our Customer Success and New Sales teams, taking ownership of your accounts and driving renewals, up- and cross-sell activities.

You will:

• Strategically manage and grow a portfolio of hospital and clinic clients across the DACH region, building long-term partnerships.
• Build strong relationships with decision-makers at all levels to foster advocacy and referrals.
• Collaborate with New Sales and Customer Success teams to ensure smooth onboarding and ongoing client satisfaction.
• Lead regular client meetings to review business status, product usage, and identify growth opportunities.
• Lead contract renewals, upsell, and cross-sell initiatives - including expanding into new product offerings such as nursing and continuous medical education courses.
• Develop and execute data-driven account plans, including stakeholder mapping and risk mitigation in collaboration with our Customer Success team.
• Track all your activities and keep your pipeline updated in our CRM system on a daily basis.
• Travel across the DACH region to engage with key customers regularly and visit key conferences/events.
• Support business expansion into new market segments (e.g. nursing) and contribute your insights to refine our sales strategies.

You bring:

• 4+ years in B2B sales, account management, or business development. Experience in healthcare, medtech, or SaaS is a strong plus.
• A self-starter with a structured, data-driven approach and a passion for customer success.
• Excellent communication skills - comfortable engaging with everyone from the purchasing department to hospital leadership.
• Analytical mindset to translate customer data into actionable strategies.
• Proficiency with CRM tools (e.g., HubSpot) and Google Workspace (e.g., Gmail, Spreadsheets, etc.).
• Fluent in German and proficient in English.

AMBOSSians tell us that innovative work keeps them energized, and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSians with our employee benefits package, crafted to support financial, physical, and mental health and work-life harmony. Check out all of our employee benefits below:

We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care – to everyone, everywhere.

Did we just describe your ideal next role? We encourage you to apply even if you do not meet all of the requirements.