Account Manager DACH

Mentimeter; Berlin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Leadership program

Access to education

Competitive compensation and benefits

Pension contributions

Job summary

Mentimeter is looking for a Relationship Manager to lead revenue growth among DACH Enterprise customers. The role demands fluency in German and previous SaaS sales experience, focusing on building long-term relationships and managing renewals to prevent churn. You will collaborate with a marketing team and operate within a hybrid work model from our Berlin office, 3 days a week on-site. An inclusive work environment and continuous professional development are part of the package, along with a competitive compensation.

Qualifications

• Fluent in German and professional-level English.
• Ability to manage multiple customers simultaneously.
• Knowledge of software contract terms and conditions.

Responsibilities

• Drive revenue growth with DACH enterprise customers.
• Build and maintain long-term strategic customer relationships.
• Manage renewals and prevent churn among existing customers.
• Collaborate closely with Customer Success Managers.

Skills

Fluency in German

Previous SaaS sales experience

Strong negotiation skills

Excellent communication skills

Ability to assess business opportunities

Pipeline and forecasting skills

Education

Bachelor or master's degree

Tools

CRM Software (e.g., Salesforce)

Job description

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As a Relationship Manager, you will lead the expansion of our existing DACH Enterprise customers by focusing on revenue growth while serving as a trusted adviser to our customers. We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long‑term and strategic relationships with customers from all over the world, but primarily on the DACH market.

Responsibilities For The Role

• Full commercial ownership of our current DACH enterprise customers
• Build long‑term, strategic relationships with customers all over the world
• Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers
• Manage a continuous pipeline for new expansion and up‑sell opportunities
• Ownership of renewals of ongoing agreements in order to prevent churn
• Ability to assess business opportunities and use data in order to support decision‑making towards customers
• Develop a strategy for best‑in‑class scalable customer expansion
• Collaborate together with Customer Success Managers and Sales Development Representatives on strategic enterprise customers

Resources We Have To Support You

• World‑class lead‑generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• Sales Development Representatives to support in lead qualification
• Sales Operation function
• Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must‑haves For The Role

• Fluency in German
• Previous SaaS sales experience
• Ability to assess business opportunities and use data to make informed decisions and persuade others
• Passion for building long‑term relationships as well as driving commercial initiatives with customers
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Strong negotiation, pipeline and forecasting skills
• Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
• You are required to have professional‑level English (we sell to 150+ countries today)
• Excellent communication skills

Good To Have

• Bachelor or masters degree (field not important)
• Previous work experience from the DACH market

Not Required

• You don’t have to know Swedish (we are an English‑first organization, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities!)

Hybrid Work

Please note that this position is located onsite at our Berlin office location. You are required to be in office 3 days a week.

Recruitment Process Consists Of

• Personality test and logical ability test
• Introduction Interview
• Business Case
• Competence Interview
• Culture Interview

Compensation Model

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non‑commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here.

What Mentimeter Can Offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state‑of‑the‑art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work‑life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page.