Account Manager

allO; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Direct Impact

Ownership

Startup Environment

Diverse Team

Competitive salary package

30 paid vacation days per year

Latest Apple hardware

Health benefits (Wellhub / Wellpass)

Public transport subsidy (Deutschlandt

Public transport subsidy (Deutschlandt

Zusammenfassung

allO, the digital backbone of restaurants, is hiring a sales-focused and strategic Account Manager to grow our existing partner ecosystem in Germany and Europe. You'll unlock the full potential of current restaurant partners by ensuring they thrive with our latest technology and features.

This high-stakes role requires a customer-first mindset balanced with a hunter’s drive for revenue growth. You will be the primary advocate for partners, navigating high-pressure situations to prevent churn and

Qualifikationen

• Experience: 3+ years in Account Management, Customer Success, or Sales in gastronomy, SaaS, or food tech sectors.
• Mindset: sales-focused with a customer-first perspective; thrives in high-stress, fast-paced environments.
• Strategic Thinking: proven track record of managing complex client relationships and thinking three steps ahead to prevent churn.
• Mobility: comfortable traveling as needed to visit key partners and maintain strong local presence.
• Linguistic Proficiency: professional fluency in German and English.
• Location: based in Munich or Berlin or willing to relocate.

Aufgaben

• Strategic Upselling: drive revenue growth by identifying partner needs and introducing them to new allO features that optimize their business operations.
• Churn Prevention: proactive problem-solver and guardian of the partner lifecycle, identifying risks early and implementing strategies to ensure long-term retention.
• Referral Management: leverage strong partner relationships to secure referral signings and expand the allO network through word-of-mouth.
• Strategic Feature Adoption: develop and optimize product communication and adoption strategies to ensure partners discover, adopt and consistently use relevant product features.
• Relationship Management: act as the strategic point of contact for partners, ensuring feedback is captured and influences the product roadmap to maximize impact.
• Data-Driven Growth: monitor usage metrics and KPIs to identify opportunities for account expansion and product enhancements.

Kenntnisse

Account Management

Sales

Customer Success

Strategic thinking

German

English

Mobility

Jobbeschreibung

Job Description

About us

We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to restaurants in Europe and empowering them to become local champions with an all-in-one operating system. We are a team with people from over 15 different nationalities and serve more than a thousand restaurants in Germany.

Join allO and help revolutionize the future of gastronomy with us!

About This Position

As we continue to scale across Germany and Europe, we are seeking a sales-focused and strategic Account Manager to grow our existing partner ecosystem. Unlike our expansion roles, your mission is to unlock the full potential of our current restaurant partners by ensuring they thrive with our latest technology and features.

This is a high-stakes, strategic role that requires a "customer-first" mindset balanced with a hunter’s drive for revenue growth. You will be the primary advocate for our partners, navigating high-pressure situations to prevent churn and transform satisfied customers into brand ambassadors.

Job Requirements

Your Profile | What you should bring

• Experience: 3+ years of professional experience in Account Management, Customer Success, or Sales within the gastronomy, SaaS, or food tech sectors.
• Mindset: You are deeply sales-focused but never lose your "customer-first" perspective; you thrive in high-stress, fast-paced environments.
• Strategic Thinking: You have a proven track record of managing complex client relationships and thinking three steps ahead to prevent churn.
• Mobility: You are comfortable traveling as needed by the company to visit key partners and maintain a strong local presence.
• Linguistic Proficiency: Professional fluency in both German and English is required to manage diverse partner communications.
• Location: You are based in (or willing to relocate to) Munich or Berlin.

Job Responsibilities

Your Responsibilities | What you will do

• Strategic Upselling: Drive revenue growth by identifying partner needs and introducing them to new allO features that optimize their business operations.
• Churn Prevention: Act as a proactive problem-solver and guardian of the partner lifecycle, identifying risks early and implementing strategies to ensure long-term retention.
• Referral Management: Leverage your strong partner relationships to secure referral signings and expand the allO network through word-of-mouth.
• Strategic Feature Adoption: Develop and continuously optimize product communication and adoption strategies to ensure partners discover, adopt and consistently use relevant product features
• Relationship Management: Act as the strategic point of contact for our partners, ensuring their feedback is captured, translated into commercially grounded analysis, and directly influences the product roadmap to maximize impact. Provide customer support where needed.
• Data-Driven Growth: Maintain a keen eye on usage metrics and KPIs to identify opportunities for account expansion and product enhancements.

Job Benefits

What’s in it for you | Why join allO

• Direct Impact: You will be the reason our partner relationships are sustainable and our growth is supported by a loyal, thriving foundation.
• Ownership: The opportunity to take full ownership of your assigned accounts and the long-term success of our top partners.
• Startup Environment: A collaborative, fast-paced atmosphere with significant room for personal growth.
• Diverse Team: A very motivated, international team with a flat structure.
• Compensation & Benefits:
• Competitive salary package.
• 30 paid vacation days per year.
• Latest Apple hardware for maximum performance.
• Health benefits (Wellhub / Wellpass).
• Public transport subsidy (Deutschlandticket).