Account Executive (Consumer)

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Title: Account Executive (Consumer)

Requisition ID: 41111

Country/Region: DE

Job Description

This position is part of with Germany (GmbH). The disciplinary manager for this role is Shankar Kailasam.

Role:

Manage and grow a strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. The Client Partner will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.

Your tasks will include:

1. The Account Executive develops and strengthens relationships with decision makers and influencers in the account. He/she drives penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and participate in his strategic planning.
2. The Account Executive builds a trusted group of referable contacts who can vouch for Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
3. The Account Executive identifies opportunities of growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates them into existing account strategy and plan.
4. You will be responsible for mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
5. The Account Executive ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer/s an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
6. The Account Executive monitors key metrics on a regular basis and plans for initiatives and actions to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on-time and defect-free delivery.
7. He/she optimally utilizes resources towards effective implementation of development and delivery plans.
8. He/she showcases Wipro’s solutions as a strategic fit for the customer organization through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.

Skills & Experience:

• At least 15+ years of experience in selling IT Services in Tier-1 or Tier-2 competitive organizations, preferably in the Consumer industry segment.
• Strong knowledge of global delivery model (GDM) and methodologies. Should be familiar with cross-selling various service lines for customers.
• Ability to present and interact at all levels, and have consultative sales capability.
• Ability to work and collaborate across other teams in various service lines and anchor together for the account.
• Exposure to delivery, sales or pre-sales roles will be required.
• Should have managed a multi-million USD account across various geos.
• Strong Account Management - building and managing client relationships at all levels.
• Carry targets on revenue, bookings and OM.
• Get involved in resolving any people management issues within Wipro teams.
• Generating leads by interacting with the customers in various lines of business to expand our footprint.
• Presenting and publishing proposals (proactive ones as well as responses to RFP/RFIs).
• Interacting with Procurement and Supplier relationship team from customer organization and maintaining smoother flow of contracts, invoices and payments.
• Work closely with senior customer team (CIO, VPs and Directors) to suggest, advise, evaluate, and prime business growth.

Candidates with disabilities and appropriate suitability are favored.

Contact Information

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.