Account Executive

HH Global; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in Germany seeks an Account Executive to enhance client relationships and manage various marketing and commercial print projects. This fast-paced role requires strong multitasking skills and excellent customer service, providing a key point of contact for clients. Candidates should have client engagement experience and fluency in both German and English.

Qualifikationen

• Experience in a client services environment engaging directly with clients.
• Fluency in German and English.
• Ability to manage multiple projects simultaneously.

Aufgaben

• Manage projects and liaise with suppliers and clients.
• Deliver excellent customer service while meeting day-to-day requirements.
• Monitor project specifications and timelines.

Kenntnisse

Client engagement

Project management

Time management

Problem-solving

Commercial understanding

Jobbeschreibung

The Account Executive will be responsible for working closely with our clients, suppliers and internal contacts delivering services professionally, to specifications and on time in line with SLA’s.

As the Account executive you will manage projects and liaise with suppliers and clients, delivering excellent customer service whilst delivering the day-to-day requirements. You will coordinate the production process and process orders in line with the client brief and the client expectations.

This is a fast-paced role dealing with a variety of marketing and commercial print projects. You will be required to build and develop relationships with key stakeholders whilst primarily delivering excellent customer service.

Key responsibilities

• Provide support to the Account Manager.
• Provide technical input and advice on print projects as required.
• Take briefs from the client and ensure requirements such as spec and critical dates are captured.
• Produce detailed specifications for internal and external clients.
• Brief suppliers on client requirements.
• Monitor projects to ensure they are delivered to specification, on time and in line with SLA’s.
• Ensure activity is recorded using the designated company tools.
• Maintain a full understanding of the broad range of HH Global’s services and pass details on to the client.
• Implement new methods and procedures as required.
• Ensure invoicing procedures are followed.
• Manage and fulfil client expectations.
• Manage day to day operational requirements.
• Build and develop relationships with key stakeholders.
• Deliver excellent customer service to clients, suppliers and internal stakeholders.

Knowledge, Skills + Experience

• Experience working within a client services environment directly engaging with clients.
• Experience working within promotional merchandise
• Numerate with a strong commercial understanding.
• Ability to manage multiple projects simultaneously.
• Strong time management and prioritisation skills.
• Experience of finding solutions.
• Fluent in German and English

We thank all applicants in advance for their interest in this position.

HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [e-mail]

Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to [e-mail] in the first instance.