Account Engineer

Maple Technologies; Dortmund; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a leading company in operational excellence as an Account Engineer, dedicated to providing exceptional service and solutions for clients in retail and hospitality. This hybrid role combines engineering, customer success, and sales support, requiring technical expertise and strong communication skills. As part of a forward-thinking team, you'll be involved in onboarding clients, addressing challenges, and ensuring product adoption in a collaborative remote environment.

Qualifikationen

• 2+ years in technical support, solutions engineering, or account engineering.
• Experience with SaaS, cloud platforms, or enterprise software is a plus.
• Fluency in English; additional languages are beneficial.

Aufgaben

• Serve as the primary technical point of contact for assigned clients.
• Understand clients' technical needs and provide tailored solutions.
• Conduct technical trainings and onboarding sessions.

Kenntnisse

Communication

Problem-solving

Technical Support

Client-facing skills

Software Systems Understanding

Ausbildung

Bachelor's degree in Engineering or Computer Science

Tools

CRM systems

ERP systems

Ticketing systems

Jobbeschreibung

At Maple Technologies, we empower retail and hospitality businesses with our all-in-one operational platform, Maple, and our cutting-edge suite of AI assistants and agents, Maple AI. Our platform integrates essential operational functions, such as Checklists, Task Management, Surveys, Knowledge Base, and Dashboards, into a single, cohesive system that provides a comprehensive 360-degree view of operations in real time. Leveraging this unified data, Maple AI proactively manages tasks, delivers contextual insights, and optimizes workflows, driving significant cost savings and boosting profit margins.

Role Description : Account Engineer (Fully Remote)

We are looking for a customer-focused Account Engineer to join our team. You’ll act as a technical advisor and solution partner to our clients, ensuring smooth onboarding, optimal product usage, and long-term satisfaction. This is a hybrid role at the intersection of engineering, customer success, and sales support.

Key Responsibilities :

• Serve as the primary technical point of contact for assigned client accounts
• Understand clients’ technical needs and provide tailored product solutions
• Perform testing on newly deployed account setups to validate technical accuracy
• Assist in pre-sales technical discussions and post-sales implementations
• Collaborate with Product and Engineering teams to ensure client feedback is addressed
• Conduct technical trainings, demos, and onboarding sessions
• Troubleshoot complex issues and provide proactive support
• Build long-term relationships that lead to product adoption and retention

Qualifications :

• Bachelor's degree in Engineering, Computer Science, or a related field
• 2+ years of experience in a technical support, solutions engineering, or account engineering role
• Strong communication and client-facing skills
• Solid understanding of software systems, APIs, and integration workflows
• Problem-solving mindset with attention to detail
• Fluent in English; additional languages are a plus
• Nice to Have
• Experience in SaaS, cloud platforms, or enterprise software
• Familiarity with CRM, ERP, or ticketing systems
• Ability to work across multiple time zones and with cross-functional teams

Why Join Maple?

At Maple Technologies, you will be part of a forward-thinking company that is redefining operational excellence in retail and hospitality. We offer a remote work environment that fosters innovation, collaboration, and professional growth. If you are ready to take on a challenging role where your expertise and insights directly impact our growth and that of our clients, we would love to hear from you.