Account Director (FMCG), Munich

Clear Destination Inc.; München; Hybrid; EUR 100.000 - 150.000; Vollzeit

Zusammenfassung

Clear Destination Inc. in Germany seeks an Account Director to lead the strategic and operational management of client accounts in FMCG. You will nurture relationships, identify growth opportunities, and ensure solutions are delivered on time against targets.

You’ll manage a team, liaise with vendors, and maintain high client satisfaction across multiple projects. The role blends time between the HH Global office, client sites, and home, requiring strong communication in German and English and

Qualifikationen

• Exceptional client service management experience across multiple vendors and sites.
• Experience in FMCG categories including 2D/3D Print, POSM and Branded Merchandise.
• Proven track record delivering account planning, KPIs, budgeting and forecasting.
• People management with performance reviews and coaching.
• Operational management for client services, P&L reporting and budgeting.
• Ability to present account strategy to retain, grow and add value.
• Excellent verbal and written communication in German and English.

Aufgaben

• Lead delivery of client satisfaction through liaison and resource management.
• Own and resolve issues, implement corrective actions, and influence outcomes.
• Manage team development through appraisals, mentoring and training.
• Develop growth strategies and manage opportunities, yearly development plans and financial performance.
• Regular management information reporting and risk management.
• Maintain relationships with key stakeholders and handle contract reviews.

Kenntnisse

Client relationship management

Account leadership

P&L / budgeting

Vendor management

Stakeholder communication

Team leadership

Growth strategy

Risk mitigation

Jobbeschreibung

Purpose of the job

Our Account Directors are responsible for the development and nurturing of our client accounts. The role is essential in strengthening relationships with the client and identifying growth opportunities for the business, as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

You will take full responsibility for the strategic and operational management of the account under your responsibility and manage the performance of the team, ensuring all work is completed in line with the SLA. You’ll be a capable leader who can focus on both the strategic vision of the account as well as the daily activities of delivering operational excellence. You'll need in-depth experience of working with clients and delivering ongoing solutions to resolve their challenges as well as the skills to develop client accounts, nurture relationships, convert opportunities and manage a team.

The current areas of spend under management with this FMCG client are 2D / 3D Print and Temporary + Permanent Point of Sale Materials (POSM) solutions, Branded Merchandise and Creative Services.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary

Key responsibilities

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
• Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results.
• Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
• Regular MI reporting, production of account relationship plans, risk identification and management
• Relationship management with all key stakeholders
• Contract review and renewal

Knowledge, skills + experience

• Exceptional and in-depth client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
• Experience in 2D / 3D Print and Temporary + POSM + Branded Merchandise + Creative Service categories across the FMCG sector
• Has built client success delivering account planning, client service plans, KPIs, budgeting, forecasting and strategic account leadership
• People Management experience including performance management and team leadership
• A proven track record of operational management for client services departments, P+L / budget management and account financial reporting
• Success presenting account planning and strategy for retention, growth and added value, anticipating internal / external business issues and developing risk mitigation strategies
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Excellent German and English language skills

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