Account Director Europe - Facilities Management

European Customer Synergy S.A. (ECS); Dortmund; Remote; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading provider of integrated facilities management solutions is seeking an ambitious Account Director. This role involves managing key client relationships, driving revenue growth across multi-site portfolios, and maximizing customer satisfaction. Candidates should possess a strong background in facilities management and consultative selling, with excellent communication skills.

Qualifikationen

• 5 - 10 years experience in Pan-European account management.
• Strong background in the service industry, facilities management is mandatory.
• Fluent in English, preferably French / German.

Aufgaben

• Own responsibility for delivering customer revenue growth objectives.
• Build long-term relationships with key clients.
• Manage and oversee day-to-day activity of key client account projects.

Kenntnisse

Project Management

Problem Solving

Negotiation

Consultative Selling

Communication

Ausbildung

Bachelor’s degree in business or related field

Master’s degree preferred

Jobbeschreibung

We are a leading provider of integrated facilities management solutions across Europe, trusted by multinational clients for delivering operational excellence, innovation, and sustainability. As we continue to grow our footprint, we’re looking for a dynamic and strategic Account Director to oversee key client relationships and drive value across complex, multi-site portfolios.

ACCOUNT DIRECTOR

The Account Director is responsible for managing existing key clients, maintaining a long-term relationship, maximizing customer experience and growing client portfolio revenues.

Work location :

Anywhere in Europe - home office or Shareholder locations (to be agreed)

Key responsibilities :

Own ultimate responsibility for successfully delivering “existing customer” revenue growth objectives, including retention of existing customer contracts

Thoroughly understand the fundamentals of the client’s business

Build long-term relationships with key clients

Grow the client portfolio revenues

Maximize customer satisfaction and customer experience

Manage and influence senior-level client and partner network contacts and maintain positive working relationships

Manage / oversee day-to- day activity of key client account projects

Proactively manage customer contracts, including contract extensions

Constantly seek to expand on new business opportunities within your client base

Update and maintain all information for its assigned accounts

Thoroughly understand and stay abreast of the fundamentals and trends of facilities management

Work inclusively and independently within a fast-paced and international team environment

Set the precedent for excellence through leading by example

Mandatory experience in Facilities Management - at least 5 years holding a comparable position

Excellent project management and problem-solving skills

Effective consultative selling and negotiations skills

Excellent communication and report writing skills.

Ability to communicate effectively at all levels and be credible

Sufficient gravitas to challenge constructively and to influence

Excellent team worker with ability to build successful and productive relationships

Ability to work in a team or independently as circumstances dictate

Profile :

Bachelor’s degree in business or related field, Master’s degree preferred

5 - 10 years experience in Pan-European account management

Strong background in the service industry, facilities management is mandatory

Previous experience working within a consultative selling role

Extensive experience in request for proposal / bid management

Be an exciting and engaging presenter

Experience at a similar level or at a Junior Account Director level

Demonstrable ability to form and grow client relationships at every level

Ability to work independently (remotely) as well as part of a team

Pro-active approach

Results orientated approach

Ambitious

Fluent in English (in writing as well as verbal), and preferably French / German