Account Coordinator - full time

JR Germany; Köln; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An established industry player is seeking an Account Coordinator to join their dynamic Customer Service Center in Cologne. In this full-time role, you will be the vital link between customers and the company, ensuring their needs are met with exceptional service. You will engage with a diverse portfolio of clients, manage order processes, and collaborate with various internal teams to deliver outstanding support. This opportunity offers a competitive salary, 30 days of annual leave, and a fast-paced international environment, making it an ideal position for those looking to grow in their careers while contributing to a leading chemical company.

Leistungen

Competitive salary

Pension

30 days annual leave

Health management

Gym on site

Flexible working hours

Structured training

Development opportunities

Qualifikationen

• Experience in customer service within the industrial sector.
• Strong communication and influencing skills are essential.

Aufgaben

• Develop and maintain customer relationships to enhance loyalty.
• Act as the first contact for order-related questions.
• Manage customer records and handle claims effectively.

Kenntnisse

Fluent in English

Customer service experience

Attention to detail

Communication skills

Numeracy and analytical skills

Team player

Ausbildung

Commercial education or experience

Tools

SAP

MS Office (Excel)

Jobbeschreibung

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For the Customer Service Center in our Business Unit Olefins & Polymers Europe in Cologne, Germany we are looking for an
Account Coordinator - full time

INEOS in Cologne is the largest chemical company and the third largest industrial employer in Cologne. With around 2,500 employees in four business areas, INEOS in Cologne is one of the largest locations in the INEOS Group.
As a petrochemical location, INEOS in Cologne is an important raw material supplier to the chemical industry. The raw material is primarily the light petroleum (naphtha) produced in refineries during petroleum processing. At the Cologne site, raw materials are produced that serve the chemical industry as basic building blocks for the production of plastics, rubber and fibers. They are also used in solvents and detergents, paints, fertilizers and pesticides as well as in cosmetics and pharmaceuticals.

Your responsibilities

• Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence
• Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
• Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
• Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes
• Maintain secure and accurate customer records (General Data, Pricing, etc.)
• Handling of claims, returns and price corrections
• Display consistent, effective and strong customer service behaviours

Your qualifications

• Fluent in both spoken and written English - German language is an advantage
• Commercial education or experience in customer service in industrial sector
• High level of accuracy, attention to detail and well organised
• Good communication and influencing skills
• Good numeracy and analytical skills
• Exceptional team player
• Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage

What we have to offer

Diverse tasks and attractive conditions that meet our high expectations.

• Competitive salary
• Pension
• 30 days annual leave plus public and bank holidays
• Fast paced international environment
• Structured Training
• Development opportunities
• Flexible working hours in line with company guidelines
• Health management and gym on site

Haben wir Ihr Interesse geweckt?

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Questions? Please contact:

Mrs Thepwilai Brieskorn
Recruiting
Telephone: [phone] - 2273
We are looking forward to receiving your application!

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