Academic Success Manager (m/f/d)

RELX; München; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading educational solutions provider is hiring an Academic Success Manager for the DACH region. This role involves driving demand, managing client interactions, and ensuring customer success within health education institutions. The ideal candidate is a team player with strong communication skills and fluency in both German and English. Flexibility and a commitment to diversity are key values of the organization.

Leistungen

Flexible working hours

Healthy work/life balance initiatives

Qualifikationen

• Proven experience in customer-facing roles within academic, educational, content, or software organizations.
• Ability to establish rapport and credibility at all organizational levels.
• Knowledge of the structure and decision-making processes of educational institutions in the DACH region.

Aufgaben

• Drive demand for Elsevier e-solutions and content within the DACH healthcare education market.
• Generate opportunities for e-solutions and collaborate with the institutional sales team.
• Manage onboarding and implementation of educational e-solutions.

Kenntnisse

Strong team player

Excellent communication skills

Customer-facing experience

Fluency in German

Fluency in English

Jobbeschreibung

Position: Academic Success Manager - DACH Region

Location: Germany, Munich or Berlin

Languages: German and English

About our Team

We are trusted partners to health education institutions worldwide. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction in adopting Elsevier solutions.

About the Role

As Academic Success Manager for the DACH region, you will be a trusted advisor to our customers while safeguarding the revenue base. You will identify new opportunities within health workforce education institutions and help them derive maximum value from our content and platforms through engaging training sessions.

Responsibilities

• Drive demand for Elsevier e-solutions and content within the DACH healthcare education market
• Generate opportunities for e-solutions and collaborate with the institutional sales team to convert leads
• Identify key decision makers and position solutions effectively
• Manage onboarding and implementation of educational e-solutions, particularly with faculty, students, and librarians
• Support ongoing usage through face-to-face and online training, product presentations, and demonstrations
• Collect customer feedback and share insights with Content, Marketing, Product, and Sales teams

Requirements

• Strong team player with the ability to collaborate effectively within a matrix organization
• Excellent communication and presentation skills with enthusiasm for sharing knowledge
• Proven experience in customer-facing roles within academic, educational, content, or software organizations
• Ability to establish rapport and credibility at all organizational levels
• Knowledge of the structure and decision-making processes of educational institutions in the DACH region
• Fluency in both German and English (native or near-native German proficiency required)
• Willingness to travel up to 50% within the DACH region
• Valid driving license

Work in a way that works for you

We support flexible working hours and promote a healthy work/life balance, with initiatives to support your well-being and long-term growth.

Join Us

We are committed to diversity and inclusion. At Elsevier, you will find an inclusive, innovative environment that values your contributions.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.