Academic success manager

BlueSnap, Inc; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading educational institution seeks an Academic Success Manager in Berlin to oversee student journeys in Software Engineering, Data Analytics, or Cybersecurity/IT. This role entails personalized support, progress monitoring, and retention strategies to ensure student satisfaction and success. Candidates should possess strong communication skills, a passion for education, and fluency in German and English.

Qualifikationen

• Strong interpersonal and communication skills to build trust with students.
• Excellent organizational skills to track progress of multiple students.
• Demonstrated ability to provide guidance to overcome challenges.

Aufgaben

• Take full responsibility for the success of a group of students.
• Conduct weekly one-on-one check-ins with students to monitor progress.
• Track and evaluate student achievements to ensure career readiness.

Kenntnisse

Interpersonal skills

Communication skills

Organizational skills

Guidance

Passion for education

German language skills

English language skills

Jobbeschreibung

For some people, education is a job. For us, it’s our obsession. Masterschool is on a mission to build the world’s largest school by providing everyone the opportunity to create a rewarding career. We’re a global network of success-based schools led by industry leaders. Our immersive online training programs provide you the skills and training to build a career in tech. Masterschool programs consist of mentorship, professional guidance, and a robust industry network. We’ve raised a $100M seed round from leading venture funds and we’re just getting started.

About the Role

We are seeking a dedicated and empatheticAcademic Success Managerto take complete ownership of the student journey inone of three domains:Software Engineering,Data Analytics, orCybersecurity/IT. In this role, you will be the primary point of contact for a group of students, ensuring they remain on track, engaged, successful and happy throughout the program. By providing personalized support, guidance, and interventions when necessary, you will play a key role in helping students achieve their academic and career goals.

Key Responsibilities

• Student Journey Ownership: Take full responsibility for the success of a group of students, guiding them through their entire program experience and ensuring they are fully prepared for their future careers.
• Account Management: Serve as the primary point of contact for your assigned students, addressing any issues or concerns they encounter throughout the program.
• 1:1 Student Meetings: Conduct weekly one-on-one check-ins with students (via Zoom) to monitor their progress, offer support, and provide feedback on their performance.
• Progress Monitoring: Track and evaluate student academic achievements and milestones, with a focus on ensuring they are on track to become career-ready.
• Retention & Satisfaction: Monitor student retention and satisfaction levels throughout the program, identifying any potential risks and working to improve the overall student experience.
• Intervention Support: Provide timely interventions in cases where students experience academic challenges, loss of progress, or difficulties completing the program.
• Success Strategy: Collaborate with the Academic and Support teams to ensure every student has the support they need to succeed, from mock interviews to job search preparation.

Requirements

Qualifications

Must-haves:

• Stronginterpersonal and communication skills, with the ability to build trust and rapport with students.
• Excellentorganizational skills, with the ability to monitor and track the progress of multiple students simultaneously.
• Demonstrated ability to provideguidanceandinterventionsto help students overcome academic or personal obstacles, or in working in a customer/people-facing role.
• A passion for education and student success, with a deep commitment to helping students achieve their goals.
• High-level German and excellent English language skills.
• Full-time on-site work from the office in Berlin

Nice-to-haves:

• Proven experience inacademic advising,student success, or a similaraccount managementrole, preferably in an educational or training environment.
• Basicdomain knowledgeinSoftware Engineering,Data Analytics, orCybersecurity/IT, with the ability to understand and guide students through their academic journey in the relevant field.