3rd Level – Supporter:full time (m/f/d)

pixolo GmbH; Frankfurt; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Office environment

Home Office (2 days) & Office (3 days)

Further training

Job bike leasing

Free drinks and snacks

Job summary

pixolo GmbH is seeking a full-time 3rd Level Supporter (m/f/d) in Frankfurt to monitor IT infrastructure, handle complex tickets, and collaborate with development for QA. The role requires a solid IT background, hands-on experience with Windows and Linux, and strong documentation in English and German.

You will participate in escalation management, work in a hybrid environment with Home Office options, and contribute to ongoing improvements across our software systems and services.

Qualifications

• Technical background in IT, e.g., IT specialist training or degree in computer science / business informatics.
• Several years of IT support / help desk experience with ticket systems.
• Strong installation, configuration, troubleshooting with Windows and Linux software.
• Experience with software testing, staging and rollout planning.

Responsibilities

• Monitor the operation of IT infrastructure, network technology, software distribution, virtualization and helpdesk.
• Handle complex fault tickets escalated from 1st/2nd level support; seek process improvements.
• Maintain close collaboration with development for quality assurance.
• Document IT procedures and solutions in German and English.
• Manage escalations effectively and stay composed under pressure.

Skills

IT Support

Ticketing System

Windows

Linux

English

Education

IT specialist training

Job description

We are looking for a full-time 3rd Level Supporter (m/f/d) for 40 hours/week for our location in Frankfurt. My Mainhatten – Top IT In the middle of the city and called to realize a mission: to get the best out of digital images. Our pixolo app has already put a smile on the faces of millions of people who have received beautiful personalized photo products from our app. In addition, millions of people receive biometric images for their ID documents from us every year when they use one of our approximately 2,000 available systems in the

Retail customers are. We are a software & system development company. We are true professionals, visionaries and free spirits – characters where “nerdy” and “social” go hand in hand and whose technical expertise sometimes spills over the edge of the plate. Our motto: You can always clean up, mistakes open the door to new possibilities! We want to get better every day, fly to the stars and back again, because the world looks completely different from the top. But one thing is particularly important to us: we always keep one foot on the ground. Because that’s the only way to change the world.

Your day-to-day job with tasks that help you grow:

• You monitor the operation of the entire IT (infrastructure, network technology, software distribution, virtualization and helpdesk).
• As a specialist for our software solutions, you and the team members take on complex fault tickets, which are passed on to you by our 1st / 2nd level support – process optimization is always in the back of your mind.
• You have an open ear for our 1st and 2nd level support and maintain an intensive exchange with our development department in order to optimize quality assurance.
• Analyzing complex problems and eliminating the causes of hardware and software problems in close cooperation with the customer sounds like music to your ears.
• Documenting? That’s right up your street – creating IT documentation in German and English.
• If something doesn’t go perfectly – no problem for you, because you are a master of active escalation management and keep a cool head.

Your profile:

Problem solver? Communicator? Service talent? Team player? A sense of humor?

• You have a technical background, i.e. vocational training in the IT sector such as IT specialist or a degree in computer science / business informatics.
• Several years of experience in IT support / user help desk as well as in dealing with ticket systems & profound knowledge in installation and configuration – mainly Windows and Linux based software applications, as well as in troubleshooting and experience in the areas of software testing, staging and roll‑out planning.
• You don’t have to be a native English speaker, but you shouldn’t be afraid to speak and write English.
• You enjoy teamwork, but can also work independently and responsibly – you can also deal with stress and don’t become a diva – you’d rather eat a peanut bar.
• You are someone with strong empathy, a good sense of humor and clarity, someone who looks forward to training colleagues, external partners and customers.

This is what you can expect from us in addition to the classic benefits:

An office to feel good in

Our rooms are modern, bright and beautifully designed. Regular joint team lunches – you should pay particular attention to the words “rooftop” and “barbecue”.

Home Office

You decide where you work. (2 days in the home office, 3 days in the office). Constant attendance is a thing of the past.

Further training

Extremely important topic for us. Worthwhile for you!

Those who achieve a great deal should also receive the corresponding appreciation – which naturally includes above-average remuneration.

The dynamism of a start-up, the impact of a corporation!

We want you to get what you need to be at the forefront – the bottom line: state-of-the-art in terms of software and hardware, company cell phones and in general.

Job bike leasing

Especially in big cities, there is no more pleasant way to get around. We lease for you.

Self-organized teams

Everyone talks about flat hierarchies. But we really trust our people. This also includes trust-based working hours.

Free drinks and snacks

Energy boosts productivity – we provide you with the best coffee in town as well as water, cola & co. and a well‑stocked snack box.

Feel-good factor – therefore no “Come as you are” dress code

Speaking of “come as you are”: every person is unique, we like it colorful at pixolo. After all, we all have our own interests, preferences, and talents. We differ in terms of when and where we grew up, what we believe in, who we love, how we dress and what values and goals we pursue. pixolo stands for a corporate culture of mutual appreciation – no matter how old you are, what physical limitations you may have, what sexual orientation and identity you feel you belong to or what ethnic or cultural background distinguishes you. At pixolo, we value unique personalities, wealth of experience and CVs. Openness is crucial to our success. Personality and character count for us – just be yourself, because we are too!

Innovative and creative team play

We focus on team spirit and are more into high fives than elbows.

• All
• Team
• Events
• Office

Would you like to find out more about us?

Contact:

Tel: [phone]

Our current vacancies:

Become part of our team! We are always on the lookout for good people who want to go full throttle together.