2nd Level IT Supporter (FWWS) (m/w/d)

emagine; Neckarsulm (Kernstadt); Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading European software company seeks an experienced Data Administrator for 2nd Level Application Support. This role involves troubleshooting and analyzing tickets related to the Branch Merchandise Management System. Ideal candidates will have strong SQL knowledge, analytical skills, and proficiency in both German and English to ensure effective communication with stakeholders.

Qualifikationen

• Strong knowledge of SQL and experience with large data volumes.
• Proficiency in German and English required.
• Understanding of Unix and programming languages beneficial.

Aufgaben

• Provides 2nd level application support for Branch Merchandise Management System.
• Monitors and checks incoming tickets, planning and scheduling activities.
• Communicates status updates to stakeholders.

Kenntnisse

SQL DB & Statement

Analytical skills

Data management

Communication

Ausbildung

Degree in Information Technology or Computer Science

Jobbeschreibung

For an European software company with a broad expertise in all areas of IT – from classic software development and IT consulting to AI applications and IT security, we are looking for an experienced Data Administrator - 2nd Level Application IT Supporter for Branch Merchandise Management System (BMMS) (m/w/d).

Your tasks:

• Providing the 2nd level application support in monitoring, analysing and troubleshooting tickets for the systems in the area of Branch Merchandise Management System
• Checking and processing tickets in the company`s internal ticket system (IT4YOU)
• Holding and checking of incoming tickets according to service times
• Standard cases and complex analysis/consultation with stakeholders
• Dispatching activities – planning and scheduling tickets
• Data checking in the system/database
• Checking on status data transfer overnight/morning
• Communication towards country/stakeholders
  
  

Your profile:

• Minimum formal education/degree in Information Technology, Computer Science, or any other IT related field is a nice to have
• Strong knowledge of SQL DB & Statement - SQL Sintax and Statements
• Understanding of operating systems like Unix and programming languages can also be beneficial
• SQL interface experience or some other system interface experience is necessary
• Experience with working with large data volumes
• Analytical skills
• Proficiency in German and English is required
  
  

Are you interested in the position? Looking forward to receiving your updated CV. Thank you.