2nd Level IT Support Engineer (m / w / d)

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients.

Activities

• Support our customers in the ITSM environment and network management.
• Process incidents of our customers and record and process IT tickets.
• Conduct problem analysis and solution finding.
• Administer user accounts in various applications and devices.
• Support branch offices at home and abroad.

Requirements

• Completed IT training or a comparable qualification in the IT environment.
• First professional experience in IT support.
• Confident communication and ability to work in a team.
• Very good knowledge of current Microsoft operating systems, DNS, and AD.
• Knowledge of cloud services such as Microsoft Azure.