1st Level Technician (m/f/d)

IT.EckSe GmbH; Erfurt; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

IT.EckSe GmbH sucht einen 1st Level Technician zur Unterstützung von Kunden bei IT-Anfragen. In dieser Rolle übernehmen Sie die Verantwortung für die IT-Systeme, kommunizieren freundlich mit Kunden und automatisieren IT-Prozesse. Wir bieten ein unterstützendes Umfeld für Ihre berufliche Entwicklung und freuen uns auf Ihre Bewerbung.

Qualifikationen

• Freundlichkeit im Umgang mit Menschen.
• Sorgfältige Dokumentation der eigenen Arbeit.
• Erfahrungen in der Dokumentation.

Aufgaben

• Übernahme der operativen Verantwortung für die IT der Kunden.
• Freundliche Kommunikation mit unseren Kunden.
• Unterstützung der IT-Systeme der Kunden via Fernwartung.

Kenntnisse

Sehr gute IT-Kompetenz in aktuellen Technologien

Analytische Fähigkeiten

Rationalisierungst Denken

Starke Kommunikationsfähigkeiten

Ausbildung

Grundkenntnisse in Informatik

Erfahrungen im Benutzerconsulting

Jobbeschreibung

We are IT.EckSe GmbH, a young and growing company that operates as an IT system house and managed service provider. We primarily support law and tax firms in all aspects of IT. This includes network administration as well as application support for various software solutions.

We Have Five Quick Questions For You

• Are you looking for a great team of helpful people in a friendly and open culture?
• Do you constantly need new challenges?
• Do you want flexible working hours and the opportunity to work in an environment that promotes and supports work-life balance?
• Do you want the opportunity to actively shape the future of a growing company where your opinions and ideas are valued and always welcome?
• Do you enjoy helping people solve their IT problems?
  
  

Your main tasks will include the initial acceptance and processing of IT inquiries, the careful documentation of support cases and assisting our customers in solving technical problems.

Your Daily Responsibilities Include

• Taking over operational responsibility for our customers' IT
• Friendly communication with our customers
• Support of our customers' IT systems via remote maintenance
• Detailed documentation in our wiki
• User support for IT issues by phone, email and remote maintenance
• Automation of IT service processes (e.g. updates, patch management)
• Streamlining IT services so that we can provide comprehensive support for more IT systems in less time
  
  

As a 1st level technician, you will use your analytical skills to provide precise and efficient solutions, always working in a conscientious and customer-oriented manner. If you want to develop your strengths in a supportive and structured environment, we look forward to welcoming you to our team.

You can find more information here ( https://www.eckse.de/jobs/1st-level-techniker-3 ) .

What You Should Bring With You

• Enjoy dealing with people in a friendly manner and the desire to help them in their daily work
• Rationalization thinking: you simplify and automate processes that were previously done manually in a time-consuming manner
• A meticulous way of working and documenting your own work
• Very good IT expertise in current technologies (e.g. Microsoft, virtualization, virus protection, etc.)
  
  

In-depth specialist knowledge and enthusiasm for IT are more important to us than your previous training and career path. Suitable for career changers!

Which Is Always Welcome

• Experience in documenting your own work
• Strong communication skills
• English language skills
  
  

Would you like to get to know us?

Then apply now via our website ( https://www.eckse.de/jobs/1st-level-techniker-3 ) , or send us an e-mail to [e-mail]

Additional Information

Requirements for the applicant:

Basic knowledge: Computer science, user consulting, user support (IT)

Advanced knowledge: Customer consulting, customer support, call center