1st Level Product Support (f/m/d) - Fluent in Dutch

ETrusted; Köln; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

ETrusted is seeking a 1st Level Product Support to enhance its Product Support Unit. In this role, you will engage directly with customers to assist with trusted shops functionalities and technical queries, while leveraging your Customer service skills and knowledge of web technologies. As part of a dynamic team, you will work hybrid in Cologne or remotely from anywhere in Germany, providing essential support to our client base.

Leistungen

Hybrid Work

Workation option

27 days holiday + 3.5 additional days

Buddy programme

Health Pass

Events and team building

Individual development opportunities

Permanent employment

Qualifikationen

• First professional experience in a customer service role.
• Business fluent in Dutch and English, knowledge of German is a plus.
• Interest in technology and web applications.

Aufgaben

• Assist customers in integrating Trusted Shops functions.
• Provide technical support via email, video call, or phone.
• Advise on source code modifications for customer needs.

Kenntnisse

Customer service skills

Basic HTML knowledge

Analytical skills

Solution-oriented personality

Communication skills

Tools

Shop software systems knowledge

Jobbeschreibung

Trusted Shops creates digital trust between people and companies and has one goal - to become the #1 Community of Trust. As a profitable SaaS company with around 800 employees, we support over 25,000 online stores and around 40 million consumer memberships. The unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day.

To expand our Product Support Unit, we are looking for a

1st Level Product Support (f/m/d) - Fluent in Dutch

(Hybrid in Cologne or remote in Germany/ full-time/ permanent contract in Germany)

Your tasks

• You will become one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops (in cooperation with the Customer Success Management or the 2nd Level Product Support)

• Be in direct contact with our customers either by email, video call, or telephone and answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems in English and Dutch

• You will advise our customers by providing simple source code modifications: for example, support them in displaying the Trustbadge (widget) at the desired position in their online shop

• Occasionally, you will assist our customers when taking their first steps on the Trusted Shops platform and explain to them the available functions

Your Profile

• First professional experience in a Customer service-related field combined with the ability to understand complex technological correlations

• Basic knowledge of HTML is a must; additional knowledge of CSS or JavaScript is a plus

• Ideally, first experiences with shop software systems (such as Lightspeed, Magento or WordPress/WooCommerce) and interest in familiarising yourself with them

• Basic understanding of web technologies and no fear of source code of web pages

• Friendly, supportive, communicative, analytical, solution- and service-oriented personality, paired with a structured way of working and a keen interest in technical details and the capability to transfer your knowledge to our customers

• Business fluent Dutch and English language skills are mandatory. Additional languages, especially German, are a plus.

What we offer you

• Hybrid Work: Combine flexible remote work with team days in the office

• Workation: Use the additional option of Workation and work temporarily from another location within Europe

• Permanent employment with Europe's trusted brand

• 27 days holiday + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual development opportunities and internal learning programmes

• Events (team events, unit events, etc.)

• Health Pass - free online and offline sports, fitness and health courses

Not sure if you are what we are looking for? Apply now!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is committed to diversity and against discrimination.