1st & 2nd Level Supporter / SD-WAN (m/f/d) 80 - 90 % remote / Hamburg

TN Germany; Hamburg; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An innovative telecommunications client is seeking a dedicated 1st & 2nd Level Supporter for their Hamburg location. This role offers the unique opportunity to work within a dynamic service management center, providing essential support for SD-WAN solutions. With a flexible work environment and the option for remote work, you will engage with a diverse team while assisting a prominent customer in the retail sector. If you're passionate about technology and customer service, this position is perfect for you.

Leistungen

Free mineral water

Free coffee

Snack machine

Canteen

Flexible workstations

Home office with laptop

Qualifikationen

• Experience in technical support within IT environments.
• Ability to provide support in both German and English.

Aufgaben

• Process faults and create tickets for SD-WAN issues.
• Provide telephone support to the IT department of a major retail client.

Kenntnisse

Technical Support

SD-WAN

Bilingual (German and English)

Ausbildung

Technical Degree

Jobbeschreibung

Social network you want to login/join with:

1st & 2nd Level Supporter / SD-WAN (m/f/d) 80 - 90 % remote / Hamburg, Hamburg

Client:

Location:

Hamburg, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a794aa0b80f7

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

For our client in the telecommunications industry, we are looking for a 1st & 2nd Level Supporter / SD-WAN (m/f/d) for the Hamburg location.

Here's what we offer

• Environment and benefits (for employees at the Hamburg location):
• Free of charge: mineral water, coffee
• Available: Snack machine and canteen
• Transport connections: easily accessible at all shift times.
• We work at the location in an open-plan office with flexible workstations.
• Home office with laptop available for everyone.

Job characteristics:

• Fault processing and creation for SD-WAN in a service management center
• The exclusive customer of the product is the IT department of a Europe-wide customer (retail sector)
• Telephone support in German and English

Your profile

• Previous technical experience in the IT environment