100% Home Office - Turkish Speaking Customer Service Agent (m/f/d)

Concentrix Trust & Safety; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Turkish-speaking Customer Service Agent for a fully remote role. This position offers a chance to be the first point of contact for customers, addressing their inquiries through various channels. With a strong focus on service and communication, you'll assist customers in a friendly manner while maintaining key performance indicators. The role also provides extensive training and growth opportunities, making it ideal for career changers or those re-entering the workforce. Join a global leader dedicated to diversity and inclusion, and enjoy a supportive work environment.

Leistungen

In-depth full-time training program

Mentorship provided

Regular coaching and development training

Online shopping discounts

Internal training opportunities

Qualifikationen

• Excellent Turkish and good English skills required.
• Service-oriented and communicative with a friendly demeanor.

Aufgaben

• Handle customer enquiries via phone, email, or chat.
• Use tools to resolve customer issues and escalate when necessary.

Kenntnisse

Turkish (C2)

English (B2)

Customer Service

Communication Skills

PC Proficiency

Multitasking

Ausbildung

Education Certificate

Employment Certificate

Jobbeschreibung

Job Title: 100% Home Office - Turkish Speaking Customer Service Agent (m/f/d)

Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Agent, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

Conditions

1. Start at the next possible date
2. Full time
3. 100% home office or at our location: Andreasstraße 10, 10243 Berlin
4. Working hours: Monday - Sunday from 08:00 – 24:00
5. Languages: Turkish (C2) and English (B2)
6. Work type: inbound and outbound
7. Salary: up to €2,500 gross/month

Does that fit in with your everyday life? Perfect! Then read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as World's Best Workplaces, “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce, or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the support you need to succeed.

Plus, at Concentrix, there’s real career and personal growth potential. Most of our managers and leaders have been promoted from within! We offer a range of specialization and leadership development programs designed to set you on your way to the career you envision.

Responsibilities

1. Handle customer enquiries and requests, responding according to need and situation.
2. Communicate with customers via different channels (phone, mail, chat) to ensure an optimal customer experience.
3. Use various tools and systems to identify and resolve customer issues, escalating when necessary.
4. Maintain KPIs to support customer efficiency.
5. Assist customers and users with technical enquiries and escalate concerns to the technical team when needed.

Qualifications

1. Very good Turkish (C2) and good English (B2) skills in speech and writing.
2. Service-oriented, communicative, and able to meet customers at eye level in a friendly manner.
3. Confident in using a PC.
4. Prior experience in service organization is desired.
5. Familiar with social media and online advertising products/vendors.
6. Ability to multitask & work under pressure.
7. Fast learner, diligent worker.
8. Provide background checks (education certificate, employment certificate, references).
9. German resident.

Applicants from Saxony, Hesse, Saarland, and Hamburg cannot be considered, even with a secondary residence elsewhere.

Preferred Experience

1. Experience in customer service.
2. Online advertising experience is a plus.

Benefits

1. In-depth full-time training program.
2. No previous experience required; mentorship provided.
3. Regular coaching, development training, and personal growth opportunities.
4. Online shopping discounts for employees.
5. Internal training and career opportunities worldwide.

Join a global leader that powers the brands of the future and helps well-known brands improve their businesses with technology and solutions in over 70 countries.

If this is your next career step, apply today and see why over 440,000+ game-changers worldwide call Concentrix their employer of choice.

Equal Opportunity Employer

Concentrix is committed to diversity and inclusion. We encourage applications from everyone, including people with disabilities, and provide support to find the right position for you.

Legal Eligibility

Only applicants authorized to work in Germany will be considered.