Trust & Safety Support Specialist (Temporary) – Impact & Growth

Veho; Bogotá; On-site; COP 42,000,000 - 60,000,000; Part time

Job summary

Veho in Bogotá, Colombia seeks a Trust & Safety Support Specialist for a temporary contract through January 31, 2027. You will support the Trust & Safety team by handling driver quality deactivations, incident triage, and operational support, reporting to the Senior Manager for Trust & Safety.

You’ll work closely with customers and driver-partners, apply policies, document details in Zendesk, and help maintain a secure, reliable platform for Veho's growing ecommerce logistics network.

Qualifications

• Empathy, integrity, attention to detail, strong communication skills, a collaborative mindset, critical thinking/problem-solving
• Understanding of policy and process adherence
• Experience with customer support platforms and incident handling

Responsibilities

• Execute driver quality deactivations according to established policies and processes.
• Conduct initial incident triage, assessing the severity of incidents and directing them to the appropriate Trust & Safety team members for investigation.
• Provide operational support to the Trust & Safety incident investigation team, including collecting evidence and communication details across our communication platforms.
• Communicate with affected parties, such as customers, driver-partners, to collect information to further the investigation of incidents.
• Apply relevant trust and safety policies, protocols, and procedures to evaluate initial incident information.
• Document and communicate all incident details, including actions taken and outcomes achieved, and maintaining up-to-date documentation within Zendesk.

Skills

Problem solving

Writing skills

Detail-oriented

Slack

Gsuite

Zendesk

Twilio

Fraud

Legal

Platform Abuse

Education

College preferred

Job description

Veho in Bogotá, Colombia seeks a Trust & Safety Support Specialist for a temporary contract through January 31, 2027. You will support the Trust & Safety team by handling driver quality deactivations, incident triage, and operational support, reporting to the Senior Manager for Trust & Safety.

You’ll work closely with customers and driver-partners, apply policies, document details in Zendesk, and help maintain a secure, reliable platform for Veho's growing ecommerce logistics network.