Trust & Safety Trainer: Onboarding & Policy Mastery

IntouchCX; Bogotá; On-site; COP 50,000,000 - 80,000,000; Full time

Job summary

IntouchCX in Bogotá is seeking a Trainer, Trust & Safety to lead the end-to-end learning lifecycle for our Trust & Safety teams. You will manage onboarding, deploy policies, supervise nesting floor activities, and drive targeted upskilling to ensure new hires reach production readiness.

The role requires 2–6 years in Trust & Safety or Content Moderation or BPO, professional fluency in Spanish and English, strong instructional design and public speaking, and the ability to adapt in a fast-paced,

Qualifications

• 2–6 years of experience in Trust & Safety / Content Moderation / BPO.
• Professional fluency in Spanish and English.
• Strong facilitation, instructional design, and public speaking abilities.
• Capability to simplify dense, nuanced policy documentation into accessible training concepts.
• Constructive coaching skills to build confidence in trainees handling sensitive content.

Responsibilities

• Deliver structured onboarding and policy training sessions to new hire moderation cohorts.
• Translate complex platform safety guidelines and edge cases into clear learning modules, SOPs, and quizzes.
• Provide active floor mentorship and query resolution during the nesting phase to ensure production readiness.
• Collaborate with QA and Operations teams to design targeted refresher interventions that resolve identified knowledge gaps.

Skills

Trust & Safety

Content Moderation

BPO

Public Speaking

Instructional Design

Facilitation

Tools

Google Workspace

MS Office

Job description

IntouchCX in Bogotá is seeking a Trainer, Trust & Safety to lead the end-to-end learning lifecycle for our Trust & Safety teams. You will manage onboarding, deploy policies, supervise nesting floor activities, and drive targeted upskilling to ensure new hires reach production readiness.

The role requires 2–6 years in Trust & Safety or Content Moderation or BPO, professional fluency in Spanish and English, strong instructional design and public speaking, and the ability to adapt in a fast-paced,