Trilingual O2C Senior Analyst — Global Orders Lead

EXL; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

EXL is seeking a Trilingual Senior Analyst Order to Cash in Bogotá, Colombia to lead a high-performing order management function supporting global operations. The role is on-site with an indefinite-term contract and requires a strong O2C background, pricing, contracts, credit management, and leadership of a team.

The successful candidate will collaborate with Sales, Credit, Logistics, and Billing to ensure accurate orders, timely deliveries, and smooth invoicing, while managing customer data and

Qualifications

• Experience in Order Management within the Order-to-Cash (O2C) cycle.
• Knowledge of pricing, contracts, credit management, and logistics integration.
• Strong accounting background and O2C knowledge.
• Experience leading teams (3+ people).

Responsibilities

• Manage end-to-end order processing, including entry, validation, pricing, data maintenance, and delivery coordination.
• Monitor order fulfillment activities to ensure accuracy and timely execution.
• Perform credit and order checks according to guidelines.
• Collaborate with Sales, Credit, Logistics, Billing and other stakeholders for smooth O2C flow.
• Handle complex order issues, customer escalations and cross-functional challenges.
• Track and analyze KPIs.
• Support invoicing activities by maintaining accurate order data.

Skills

Order management

O2C knowledge

Pricing knowledge

Credit management

Logistics integration

Accounting background

Team leadership

Tools

ERP systems

Excel

PowerPoint

Word

Job description

EXL is seeking a Trilingual Senior Analyst Order to Cash in Bogotá, Colombia to lead a high-performing order management function supporting global operations. The role is on-site with an indefinite-term contract and requires a strong O2C background, pricing, contracts, credit management, and leadership of a team.

The successful candidate will collaborate with Sales, Credit, Logistics, and Billing to ensure accurate orders, timely deliveries, and smooth invoicing, while managing customer data and