Trilingual Senior Analyst Order to Cash

EXL; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

EXL is seeking a Trilingual Senior Analyst Order to Cash in Bogotá, Colombia to lead a high-performing order management function supporting global operations. The role is on-site with an indefinite-term contract and requires a strong O2C background, pricing, contracts, credit management, and leadership of a team.

The successful candidate will collaborate with Sales, Credit, Logistics, and Billing to ensure accurate orders, timely deliveries, and smooth invoicing, while managing customer data and

Qualifications

• Experience in Order Management within the Order-to-Cash (O2C) cycle.
• Knowledge of pricing, contracts, credit management, and logistics integration.
• Strong accounting background and O2C knowledge.
• Experience leading teams (3+ people).

Responsibilities

• Manage end-to-end order processing, including entry, validation, pricing, data maintenance, and delivery coordination.
• Monitor order fulfillment activities to ensure accuracy and timely execution.
• Perform credit and order checks according to guidelines.
• Collaborate with Sales, Credit, Logistics, Billing and other stakeholders for smooth O2C flow.
• Handle complex order issues, customer escalations and cross-functional challenges.
• Track and analyze KPIs.
• Support invoicing activities by maintaining accurate order data.

Skills

Order management

O2C knowledge

Pricing knowledge

Credit management

Logistics integration

Accounting background

Team leadership

Tools

ERP systems

Excel

PowerPoint

Word

Job description

We're Hiring: Trilingual Senior Analyst Order to Cash | Bogotá, Colombia

Are you a customer-focused professional with strong Order Management and O2C experience? We are looking for a Trilingual Senior Analyst Order to Cash to join our team in Bogotá and lead a high-performing order management function supporting global operations.

Location: Bogotá, Colombia (On-site)

Contract Type: Indefinite-term contract

Language Requirement: Mandatory Trilingual Profile

• Spanish (Fluent)
• English (B2+)
• Portuguese (B2+)

Key Responsibilities:

• Manage end-to-end order processing, including order entry and validation, pricing and quantity verification, customer data maintenance, and delivery coordination.
• Monitor order fulfillment activities to ensure accuracy and timely execution.
• Perform credit and order checks according to established guidelines.
• Collaborate with Sales, Credit, Logistics, Billing, and other stakeholders to ensure a smooth order-to-delivery process.
• Handle complex order issues, customer escalations, and cross-functional challenges.
• Track and analyze KPIs
• Support invoicing activities by maintaining accurate order data.

Requirements:

Experience & Knowledge

• Strong experience in Order Management within the Order-to-Cash (O2C) cycle
• Knowledge of pricing, contracts, credit management, and logistics integration
• Strong accounting background and O2C knowledge
• Experience leading teams (+ 3 people)

Technical Skills

• Advanced MS Office skills (Excel, PowerPoint, Word)
• Knowledge of customer master data and pricing conditions
• Experience with ERP systems

Competencies:

• Excellent verbal and written communication skills
• Leadership and team collaboration
• Customer orientation
• Ability to thrive in a fast-paced and dynamic environment
• Strong compliance and policy adherence

Why Join Us?

Indefinite contract

Career growth and leadership exposure

Dynamic, multicultural environment

Opportunity to work with global stakeholders