Trilingual Collections Specialist (Portuguese)

Zimmer Biomet; Medellín; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

Zimmer Biomet is seeking an Accounts Receivable Associate in Medellín, Colombia. You will be responsible for collecting past due invoices, monitoring customer accounts, and collaborating with the Sales and Customer Service teams to minimize credit risk.

In this role, you will contact customers daily by phone or email, resolve disputes, and ensure compliance with finance policies. Fluency in English is required, and Spanish proficiency is assumed. This is a full-time on-site position.

Qualifications

• Professional degree in finance or related field.
• 2 years of relevant work experience or combination with advanced education.
• Preferred experience in accounts receivable.
• Ability to collect past due invoices and monitor accounts in a GBS environment.
• Provide excellent customer service to internal and external stakeholders.

Responsibilities

• Monitor assigned customer accounts and follow up on past due balances.
• Make daily contact with customers by phone or email to collect amounts.
• Collaborate with offshore BPO team on collections and cash applications.
• Research and resolve queries, disputes and short payments.
• Escalate credit risks to management when needed.
• Ensure adherence to Finance and Compliance policies.
• Complete ad-hoc reports and tasks as assigned.
• Maintain well-documented files and track collection efforts.

Skills

English fluency

Customer service

Education

Bachelor's degree in Finance

Tools

ERP software

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible and accountable for the collection of past due invoices and monitoring of assigned customeraccounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with CustomerService and Sales Organization. Provide excellent customer service by responding to queries and resolving issuesand disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, whileachieving corporate DSO goals and minimizing bad debt exposure

How You'll Create Impact

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO Team around collections and cash applicaitons
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers
• Close collaboration on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalation credit risks and uncollectable accounts to management
• Timely escalation of issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
• Completion of administrative tasks as assigned by management
• Completion of ad-hoc requests and reports
• Work towards established goals and meet metrics (number of calls, amounts collected, bad debt,
• etc.)
• Provide cross-team and back-up support
• Ensure adherence to Finance and Compliance policies
• Support management with various projects, identification, development and implementation of
• continuous process and service improvement initiatives.

Your Background

• Professional degree in any finance area
• 2 Years of relevant work experience or combination of work experience and advanced education.
• Preferred experience in accounts receivable.
• Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment.
• Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.

Language Requirements

• Ability to read, write and speak English fluently.
• Ability to speak Spanish, Portuguese & English

Physical Requirements

Travel Expectations

Less than 20%

We encourage you to let us know if you have a disability, which will be handled in accordance with our Privacy Notice - Local Language Policies | Zimmer Biomet for processing your personal data for recruitment purposes. We guarantee the confidentiality and privacy of this information.

EOE/M/F/Vet/Disability