Trilingual Collections Specialist (Portuguese)

Zimmer Biomet; Colombia; Remote; COP 42,408,000 - 69,192,000; Full time

Job summary

Zimmer Biomet is seeking a finance professional to manage past-due invoices and credit risk in a global BPO environment. You will collaborate with Customer Service and Sales, respond to queries, and resolve disputes while maintaining accurate files.

The role requires a finance degree and at least two years of AR or related experience. English fluency is essential and a willingness to work with international teams is expected.

Qualifications

• Finance degree required or equivalent
• 2 years of relevant work experience in AR or finance
• Experience in accounts receivable preferred
• Fluent English with ability to read, write and speak English
• Spanish and Portuguese beneficial

Responsibilities

• Monitor and collect past due invoices in a global GBS environment.
• Contact customers daily via phone or email to collect payments.
• Collaborate with offshore BPO team for collections and cash applications.
• Research and resolve customer queries, disputes and short payments.
• Escalate credit risks to management and maintain documentation in systems.

Skills

English fluency

Finance experience

Attention to detail

Customer service

Education

Finance degree

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible and accountable for the collection of past due invoices and monitoring of assigned customeraccounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with CustomerService and Sales Organization. Provide excellent customer service by responding to queries and resolving issuesand disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, whileachieving corporate DSO goals and minimizing bad debt exposure

How You'll Create Impact

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO Team around collections and cash applicaitons
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers
• Close collaboration on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalation credit risks and uncollectable accounts to management
• Timely escalation of issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
• Completion of administrative tasks as assigned by management
• Completion of ad-hoc requests and reports
• Work towards established goals and meet metrics (number of calls, amounts collected, bad debt,
• etc.)
• Provide cross-team and back-up support
• Ensure adherence to Finance and Compliance policies
• Support management with various projects, identification, development and implementation of
• continuous process and service improvement initiatives.

Your Background

• Professional degree in any finance area
• 2 Years of relevant work experience or combination of work experience and advanced education.
• Preferred experience in accounts receivable.
• Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment.
• Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.

Language Requirements

• Ability to read, write and speak English fluently.
• Ability to speak Spanish, Portuguese & English

Physical Requirements

Travel Expectations

Less than 20%

We encourage you to let us know if you have a disability, which will be handled in accordance with our Privacy Notice - Local Language Policies | Zimmer Biomet for processing your personal data for recruitment purposes. We guarantee the confidentiality and privacy of this information.

EOE/M/F/Vet/Disability