Travel Customer Advocate - Booking & Support (Flexible)

Hjbtravels; Valparaíso; On-site; COP 20,088,000 - 31,248,000; Part time

Benefits offered by this job

Training opportunities

Flexible work options

Growth opportunities

Team and collaboration

Job summary

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with bookings, and guide customers through the planning process to ensure a positive experience.

Strong communication and problem-solving skills are essential, with the ability to work independently. This role offers flexible hours, with part-time or full-time options and a collaborative team environment.

Qualifications

• Strong communication and interpersonal abilities.
• Customer service experience is a plus but not required.
• Able to work independently and manage time effectively.
• Comfortable with computers, email, and online systems.
• Detail-oriented with a proactive, solution-focused mindset.
• Interest in travel industry is beneficial.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and questions.
• Provide accurate information on destinations, policies, and procedures.
• Maintain clear, professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Independent work

Computer skills

Detail oriented

Travel industry interest

Job description

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle inquiries, assist with bookings, and guide customers through the planning process to ensure a positive experience.

Strong communication and problem-solving skills are essential, with the ability to work independently. This role offers flexible hours, with part-time or full-time options and a collaborative team environment.