Travel Customer Service Pro | Flexible Hours & Growth

Hjbtravels; Cartagena de Indias; On-site; COP 16,740,000 - 25,668,000; Part time

Benefits offered by this job

Training and ongoing support

Flexible hours (part or full-time)

Growth opportunities

Supportive and collaborative team

Job summary

Hjbtravels in Cartagena de Indias is seeking a friendly Customer Service Representative to assist clients with travel inquiries and bookings. You will provide accurate information, guide customers through the process, and ensure a positive experience from start to finish.

This role offers training, flexible hours (part or full-time), and a collaborative team environment within the travel industry. Strong communication and a customer-first mindset are valued.

Qualifications

• Clear communication and interpersonal skills.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Interpersonal skills

Customer service experience

Independent work ability

Proficient with computers and email

Detail-oriented

Interest in travel industry

Job description

Hjbtravels in Cartagena de Indias is seeking a friendly Customer Service Representative to assist clients with travel inquiries and bookings. You will provide accurate information, guide customers through the process, and ensure a positive experience from start to finish.

This role offers training, flexible hours (part or full-time), and a collaborative team environment within the travel industry. Strong communication and a customer-first mindset are valued.