Transaction Specialist

Realty of America; Medellín; Presencial; COP 24.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

Realty of America is seeking a Transaction Operations Specialist in Colombia to support processing and administration of real estate transactions. You will work closely with agents, Compliance, Accounting, and other teams to ensure accurate, timely processing and exceptional service.

Responsibilities include reviewing transaction data, updating systems, handling inquiries, and coordinating cross-department communication to maintain smooth workflows and policy adherence.

Formación

• Minimum one year of administrative, customer service, operations, or related experience.
• Strong written and verbal communication in Spanish and English.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsabilidades

• Process and support real estate transactions across stages of the lifecycle.
• Review, update, and maintain transaction information in systems and databases.
• Handle inquiries and support requests from agents via channels.
• Act as liaison between agents and internal departments to resolve issues.
• Coordinate workflow activities and monitor transactions for timely completion.
• Communicate status, documentation, and requests professionally.
• Identify discrepancies or gaps and escalate appropriately.
• Maintain accurate records and documentation supporting transactions.
• Support compliance and accounting teams and assist process improvements.
• Handle inbound/outbound calls with agents and staff.

Conocimientos

Customer service

Communication

Bilingual English/Spanish

Time management

Attention to detail

Microsoft Office

Problem solving

Educación

High school diploma or equivalent

Herramientas

SkySlope

Brokerage Engine

Zoho

Microsoft Teams

Descripción del empleo

About Realty of America

Realty of America, LLC (ROA) is a fast-growing national real estate brokerage headquartered in Chicago, Illinois, with operations spanning multiple U.S. states and an office in Colombia, South America. ROA is committed to empowering agents and Designated Brokers with the tools, support, and leadership needed to thrive in every market we serve. We are an equal opportunity employer.

Job Summary:

The Transaction Operations Specialist is responsible for supporting the successful processing and administration of real estate transactions while serving as a key point of contact for agents and internal stakeholders. This role combines transaction processing responsibilities with operational support functions, ensuring transactions move efficiently through the transaction lifecycle while providing exceptional customer service and communication.

Working closely with agents, Compliance, Accounting, and other operational teams, the Transaction Operations Specialist reviews and maintains transaction information, manages inquiries and support requests, facilitates communication between departments, and helps ensure transactions are processed accurately and in accordance with company policies and procedures.

Essential Duties and Responsibilities

• Process and support assigned real estate transactions throughout various stages of the transaction life cycle
• Review, maintain, and update transaction information within company systems and databases
• Manage transaction-realted inquiries and support requests received through company communication channels
• Serve as a liaison between agents and internal departments to facilitate communication and issues resolution
• Coordinate workflow activities and monitor transactions to support timely completion
• Communicate professionally with agents, transaction coordinators, and internal teams regarding transaction status, documentation, and requests
• Identify discrepancies, missing information, or operational concerns and escalates as appropriate
• Maintain accurate records, tracking tools, and documentation supporting transactions and operational workflow
• Collaborate with compliance, accounting, and other departments to support transaction completion and service delivery
• Support process improvement initiatives that enhance productivity, accuracy, communication, and agent experience
• Adhere to company policies, procedures, compliance requirements, and established service standards
• Handle inbound/outbound phone calls with Agents and staff members

Performance Expectations

• Deliver exceptional customer service with professionalism and responsiveness
• Maintain a high degree of accuracy and attention to detail
• Effectively manage multiple priorities in a fast-paced environment
• Demonstrate strong communication, organization, and follow-up skills
• Meet established productivity, quality, and service-level expectations
• Accurately assess, prioritize, and route requests when collaboration with other departments is required
• Contribute to a positive team culture and exceptional agent experience

Required Qualifications

• High school diploma or equivalent required
• Minimum one (1) year of administrative, customer service, operations, transaction coordination, or related experience
• Strong written and verbal communication skills in both Spanish and English
• Excellent organizational and multitasking abilities
• Strong attention to detail and commitment to accuracy
• Ability to work independently and collaboratively within a team environment
• Strong problem solving and critical thinking skills
• Proficiency with Microsoft Office applications, including Outlook, Word and Excel

Preferred Qualifications

• Experience in real estate, title, escrow, mortgage, transaction coordination, brokerage operations or related industries
• Experience supporting both operational workflows and customer service functions
• Familiarity with transaction management systems, compliance workflows, or commission processing
• Experience with SkySlope, Brokerage Engine, Zoho, Microsoft Teams, or similar business applications
• Bilingual English/Spanish communications required
• Experience working in a high-volume, deadline-driven environment

Core Competencies

• Communication
• Accountability
• Attention to Detail
• Organization
• Time Management
• Problem Solving
• Process Compliance

This position primarily operates on site in Colombia but is remote with US Realty of America Staff in a technology driven environment, requiring extensive use of transaction management systems, support platforms, email and collaboration tools. The role requires frequent interaction with agents, transaction coordinators, and internal departments while managing multiple transactions, requests, and competing priorities.

Success in this roles is measured by transaction accuracy, responsiveness, quality of customer service, effective communication, operational efficiency, adherence to established processes, and the ability to provide a positive experience for agents and internal stakeholders throughout the transaction lifecycle.