Tier1 – Technical Support Engineer IRC304512

GlobalLogic; Bogotá ciudad; Híbrido; COP 36.000.000 - 48.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exciting Projects

Collaborative Environment

Work-Life Balance

Professional Development

Excellent Benefits

Descripción de la vacante

GlobalLogic is seeking a Tier 1 Technical Support Engineer in Bogota, Colombia. You will join a team supporting a leading broadband solutions provider, handling troubleshooting, network basics, and L2/L1 support to ensure stable service.

The role requires a Bachelor/Master in CS/EE/Telecommunications, Linux proficiency, and good English. Occasional travel and rotating shifts are possible as per KT and business needs.

Formación

• Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent.
• Experience with IP network switching and routing protocols; TCP/IP stack knowledge desirable.
• Hands-on experience with Linux; English level: upper-intermediate.

Responsabilidades

• Responsible for integration and support in assigned product areas, assisting customers diagnosing and repairing complex system problems.
• Report and track design, reliability and maintenance problems to R&D engineering groups.
• Assist and implement hardware and software upgrades for the existing customer base.

Conocimientos

Cisco Routing

DHCP

IPv6

Linux

Networking

TCP/IP

Telecommunication

Educación

Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent

Herramientas

Salesforce

Jira

Confluence

Descripción del empleo

Tier1 - Technical Support Engineer IRC304512

Function

IT, Telecom & Internet

Experience

1-3 years

Location

Colombia - Bogota

Skills

Cisco Routing, DHCP, IPv6, Linux, Networking, TCP/IP, Telecommunication

We are looking for a Tier 1 to join our teams!

You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements

Need to work at least once a week inBogotáOffice, the people will start in a general shift during the KT and after that, they will move in the rotate shifts schema

Job Description

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level - upper-intermediate;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours. This position requires not frequently travel (once per quartal approximately).

Job responsibilities

• Responsible for integration and support in assigned product areas, customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing customer base.

What we offer

• Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
• Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!
• Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
• Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally.
• Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.